Ad Manager not approved because you already have a Google publisher account.

Sangwan

I got this error when I approved the request from Ezoic. I do have an existing Adsense account, but I don't have an Ad Manager Account. Later, I tried sending the invitation again after selecting that I have an AdSense account, and now the requests aren't even opening. I keep getting the error We apologize for the inconvenience, but we are unable to process your request at this time. Our engineers have been notified of this problem and will work to resolve it. I even tried changing my email to solve the issue, but still the invitation is going to the initial email. I'll appreciate if I'm able to signup using the primary email itself, but incase that's not possible please use my secondary email for the activation.

apena

Hello there, it seems like Google is detecting multiple accounts. We recommend using this link to see what accounts you might be associated with.
[https://support.google.com/adsense/answer/10568458?hl=en&visit_id=637606096672967530-2780506&rd=1]

Once you identify what accounts you may have, please communicate with Google support about which account you do not need. Then, proceed to create an Ad Manager account that reflects the same email as your AdSense.

Sangwan

Hi Apena,
I'm sure I have a single account linked. I checked the link you shared as well and that's also showing me a single account. Attaching screenshot for reference.

Sangwan

I also posted it in google community help and that's what I was told https://support.google.com/admanager/thread/203863803/ad-manager-request-denied-coz-of-duplicate-accounts

Heather

Sangwan In your original message you mentioned that you have changed the email address. Please can you confirm if this change has been reversed?

Sangwan

Yes, I have changed it back to the original email

JeanPierre

Do you have any other accounts, such as Adsense, youtube, or any other Google monetization services currently active of a different email address?

Sangwan

I do have AdSense active on my email. Other than that, nothing else. But it's active from the same email address.

Mark_P

Sangwan OK Google is detecting another account, have you received another invite from Ad Manager?

If so can you try to accept it now?

Sangwan

Mark_P It's still showing same error.

JeanPierre

Could you please try logging into Ad Manager with this email or creating an account? From there, let us know what error you receive, as Google is yet to connect our accounts via Ad Manager.

Sangwan

When I try signing then, nothing happens. It just redirects me back to their homepage. When I try signing up, it shows me the error Error: We apologize for the inconvenience, but you are not authorized to visit this page. If you believe this is an error, please contact your account manager.

Mark_P

Sangwan OK thank you for letting us know. Can you clear your browsers cache and cookies and try once more.

Sangwan

Mark_P the issue isn't with my browser cache and cookies. I have already tried accepting the invitation with different browsers and different devices. I can reject the request, and only upon accepting I face the error. And I don't have any other account which has Adsense enabled.

Mark_P

Sangwan OK thank you for letting us know.

We are going to reach out to Google directly in regard to this. We will be in touch as soon as possible.

JeanPierre

Hey there, Google has taken a look and there is currently an AdSense account open under the email ank.*wan@gmail.com. For this reason, you are being flagged for duplicate accounts.

Once this account is closed, you can log into your other account and choose "I confirm I have closed my duplicate accounts and complete the MCM setup'. This should resolve the matter.

Sangwan

JeanPierre This is my primary and only account which has AdSense enabled. How is that marked as a duplicate??
As I said earlier, I only have adsense enabled, which is also only on one account, which is ank.*wan@gmail.com. I don't have any other account which has Adsense or anything else enabled.
And why should I close that Adsense account?? It's my only and primary account

JeanPierre

According to the invitation above, you registered with ank.wan.5688@gmail.com for Ad Manager. Google is reporting seeing ank.wan@gmail.com in adsense.

sohaib

JeanPierre, Can you please help me with my site ohmyclassroom.com
ads.txt file is not setting up. I have tried both setting it up with Ezoic wp plugin and adstxtmanager.com
But my ads.txt is not updating ohmyclassroom.com/ads.txt

Mark_P

sohaib Hey! Thanks for reaching out, can we ask that you create a separate thread for this issue please.

That way we can give you dedicated support.