Cloudways Elastic Email integration with Ezoic DNS

fran

Hi all,

I have recently moved my hosting from XNeelo to Cloudways and my email stopped working. My domain name is still registered with Xneelo. When I tried to move my email to Elastic Email (Cloudways), it would not propagate.

The told me to contact Ezoic as the DNS records shows it is will Ezoic. I can't seem to log a ticket or open a live chat on Ezoic to ask.

Any ideas what to do next?

Thanks a million!
Francois

Heather

fran Hello, so that we can troubleshoot this for you please can you confirm if you have tried to open a ticket through your Ezoic dashboard here https://pubdash.ezoic.com/levels?levels_tab=connectpsm which drop down did you select? thank you