Sir, This message is showing (attached screenshot) in both mobile and PC. And I'm unable to login dashboard also. please help.
Bibhu Hello, Heather here I hope you are well. For the origin errors please can you work through the steps in this article: https://support.ezoic.com/kb/article/how-to-fix-origin-errors
For the login of your dashboard are you having issues with logging in on your wordpress admin or your Ezoic dashboard? thank you
Thank you for kind response sir, I can not login to my WordPress dashboard. Please help to get login and paste the X-Forwarded-For (XFF) Header code on WordPress. Thank you
Bibhu Ah thank you for clarifying no problem we can help you with this - please can you add in the wp admin login url to the excluded pages app here: https://support.ezoic.com/kb/article/excluded-pages-app once you have done that please can you clear your devices cache and cookies and then re-try logging in - thank you
Sir I've added the page, but no result has come. Kindly check the screenshot that was it correct or not? Thank you.
Bibhu Ah that is strange, thank you for sending the screengrab over it is really helpful for us to see what you are seeing.
When I have gone to that page on your site I am getting the below error - is that the same error that you are seeing?
This isn't the normal screen we would expect to see if the site was experiencing origin errors please can you send me a list of the plugins on your site and we can start to troubleshoot this for you? thank you
Sir I am seeing this message on my screen "Error communicating with origin". I have not properly remember of all plugins but some of them are bellow
Bibhu Thank you for sending these over, from what I can see at the moment there is a couple of issues with your site. As a next step I'll open a Private chat, you can access it in the bottom right hand corner of your screen in a couple of minutes. Through that live chat please can you send over a copy of your DNS Records as they appear at your host - thank you
Bibhu Please can you also send over a screengrab in the Private chat to show what settings you have enabled for your SSL certificate at your host? thank you
Sir, the problem has not been solve yet, the same message is showing "Error communicating with origin". Please help me.
Bibhu Thank you for providing the information in the Private chat, I have ran this past the tech team and they have updated the SSL certificate settings.
We are now just waiting for the changes to pull through to your live site, this should update within the hour.
Heather Thank you so much sir
Good morning sir,
When the site could be live again? It is showing the same message still now. Thank you.
Bibhu I have logged onto your site this morning and can see that it is live, please can you send over a screengrab of what you are seeing and we can go from there - thank you
Sir, I can not login, This message is showing continuously. I have attached the recent screenshot. Thank you.
Bibhu Thank you for sending the screenshot over it is really helpful to see what you are seeing. It looks like there has been two errors happening on your site, the image that is showing now is the origin errors, please can you confirm if you have reached out to your host to whitelist the IP addresses? https://support.ezoic.com/kb/article/how-to-fix-origin-errors
Yes sir, I have added this IP addresses in my Limit Login Plugin's whitelist field box. This error once happened to my site before then Jean_Pierre_Ezoic sir send me all these IP addresses.
Bibhu Ah that's great thank you so much, just so that we can rule this out as a possibility please can you clear your devices cache and cookies and then re-try your site? I have looked at your site on my side and am able to see it live. thank you
I am sorry sir, but It is showing the same error both in my PC and Mobile also after clearing the cookies.