my host says the dns servers are missing
i cannot add servers 3 and 4 through the usr interface
My ticket has been open 18 hours
I am not getting any closer to resolving it
If the DNS servers are not responding, as my host informed me, it doesn't matter what my records are.
I know that people are very busy, but two sites down for 18 hours is a lot of downtime.
I feel like there ought to be more emphasis on catastrophic troubleshooting responses.