londonblue Thank you for sending the link and the additional information over. I have unlocked the thread for you so that you can reply directly to it.
The threads are automatically locked two weeks after they are originally started, this is to help keep the Community as organized as we can in an efficient way so that it is easy for the original Publisher and any other Publishers that are having a similar issue to find and try solutions.
We find that the majority of concerns are resolved well within this time frame, there have been a couple of cases since we started this where the query has taken more troubleshooting from our side to be able to resolve.
Hopefully the concerns that you are having will be resolved soon, if they aren't and you find that the thread is locked please let us know by opening another thread and we can then open the original thread for you.
We'll keep monitoring where this happens and can then update the automatic lock time frame from there. many thanks