website showing integrated with Ezoic cloud but site is down

localseohelpteam

I have integrated my site with cloudflare integration but it is not functioning properly, site is down for hours now. To solve the problem I went through a article where ezoic suggest some instruction on how to integrate on their cloud server. in the post Ezoic said to whitelist some of their IP addresses from the hosting provider. So I talked to my hosting provider and get the IP addresses whitelisted. My hosting whitelisted the IP addresses via FTP access and all were in IPv4 as they do not have option to whitelist IPv6. Is there anything else I missed or should do now to get things done.

Coley

Hi there, I'm seeing the site is up and on Ezoic now (although it is integrated via Wordpress plugin, as mentioned in your previous thread). Were you still seeing the site down on your end? It looks like the IP addresses were whitelisted correctly so you should be good in that regard.

localseohelpteam

Coley
Due to no response from Ezoic side, I went back to my previous name server from ezoic server. My website was down for nearly 8 hours and I was unable to contact Ezoic support. this is the 3rd consecutive time when this sort of inconvenience happened. poor support totally disgusting

Heather

localseohelpteam Thank you for your feedback I'm glad to hear that you were able to resolve the issue. The Community team work Monday - Friday 9am - 4pm on BST and on PST between 9am - 4pm. We have weekend support that runs from 10am - 4pm on Saturday and Sunday on BST.

I can certainly understand how frustrating it must be for you to not get a response from our team. Our average response time for query's through Community is currently 5 hours and 33 minutes we are continuously working on ways to improve that response time where Access Now Publishers need one on one support. There are times when the response time is longer than this due to the workload that the team have on.

We do encourage Publishers to read through the articles and Community threads in the first instance to find solutions from the articles that we have available.

I can see that you are close to levelling up and so will soon have access to our live chat and ticket support. Once you are a levelled Publisher the technical support team has a bigger team to help Publishers and so you will have a quicker response time for technical queries.

If you have any questions please do let me know. many thanks