Payment delay

Fawzul

Hello, I did not get March revenue. There was a cause "returned by wise". I asked on Access Now Onboarding Assistance and @HarryB replied "I'll ask our payments team to see if there's been a reason for this" though it has been some days. Will I get the payment?

Heather

Fawzul Hello Heather here I hope you are well. I have taken a look at the notes on your site and the team have said that the Payment was resent successfully. Please can you check to see if you have received the payment and we can then go from there. many thanks

Fawzul

Thanks, for your update. I have added the "Outside the UK" account from Wise. It says that it takes 4-5 working days to be added. I will be waiting for another 2 days if it is added then. By the way, I will update you when it is successfully done.

Heather

Fawzul Thank you please do keep us updated and we can then go from there. many thanks

Fawzul

And there is no mail from Wise also.

Fawzul

Hello. I have asked Wise to locate my money but they could not find it because of enough data. They replied to me by asking for some information contained in the image. How can I find the information?

Mark_P

Fawzul Thank you for your reply. I have reached out to our payments team and will be in touch with you soon with an update.

Thank you.

Mark_P

Fawzul Thank you for your patience whilst we have looked into this. It appears that the bank details you provided are incorrect.

Can we ask that you set up wise again via the Ezoic dashboard. Once done please let us know and we will try to send the payment again.

Thank you.

Fawzul

Sorry to say that one of you said before it was sent successfully. By the way, I have added another account from GBP Local. If you want I can upload it for you. I hope you will resolve the problem soon. Looking forward to your solution-reply.

Coley

Hi, just to clarify, have you added the bank details to Wise again in the Ezoic dashboard? It looks like it may not have been configured correctly. If you have added the new detail we can let the payments team know so they can re-initiate the failed payment. Thanks!

Fawzul

Coley Yes, I re-entered the bank details again, as Mark P said that it was incorrect. You can let the team know about recent changing.

Mark_P

Fawzul Brilliant thank you, I have gone ahead and let the team know and they will try to process the payment again asap.

Fawzul

Mark_P Any update for me?

Heather

Fawzul I have sent a message to the payments team to get the latest update. The team work on PST and so there will be a delay while we wait for them to return to the office.

Heather

Fawzul Hello just to confirm we have heard back from the team and the payment has been re-sent - if you have any further questions please do let me know. many thanks

Fawzul

Heather Thanks to all of you. At last the payment was successfully sent to my account.

Mark_P

Fawzul That is brilliant to hear! Should you need anything else do not hesitate to let us know.