we have added our bank account to receive the payment of the winnings but when we want to check this, we see that it asks us to add again the payment method, we do it again and again it asks us, what happens?
I see that your payment settings are already set. You should be all set.
I see that sale
Bank transfer or prepaid card through Payoneer
Is there a way to remove payoner and leave only the bank account?
ColS The bank transfer is processed by Payoneer so you would have to use them.
Mark_P I understand but the money will go where?
I want it to arrive to the bank account that I entered and not to the payoneer account that I entered.
ColS It would be transferred to the bank account via Payoneer, so you would need to set up a Payoneer account and then within Payoneer have a bank account set up to where it is transferred to.
You can find more information on payments here: https://support.ezoic.com/kb/article/ezoic-payments
Mark_P no, but I set up wise transfer not payoneer, can you check what payment methods I have currently set up, and if it is wise and payoneer transfer, remove payoneer and just leave wise transfer please?
We will need to have our payment team request that Payoneer releases your account before you can set up the Wise transfer option.
Mia Right now in the dashboard I have configured both wise transfer and payoner account, what I need is to delete the ezoic payoner account because the one I am using is the personal one and not the company one.
ColS Please can you confirm are you still looking to move to Wise as the payment method?
Heather Yes, we want the transfer to be made from Wise to our provided bank account, not by payoneer.
The Payoneer account has been released.