Premium cancellation charges despite not subscribing yearly contract

Hi, I am discontinuing my site from ezoic. In the process, I tried ending the premium plans.
But, there is a cancellation charge being applied!

I have not subscribed to a yearly contract and yet cancellation charges is levied. Is there a way to solve this? Appreciate the help.

Amar We are having one of our Publisher Success Managers reach out to you regarding this!