Hi Aubrey,
Thank you for your support.
The issue is about Ticket #379670.
If you have access to the ticket, you can read summary of my concerns in my message date June 6, 2023. Otherwise, I can copy paste the message here.
Please also read the conversation after June 6, 2023. You will find that the agent's responses has been superfluous and non-committal.
Please also note that this is a long pending issue which started 6-7 months ago as part of the ticket #301193. That ticket was closed unceremoniously without any resolution by the concerned agent.
This being a public forum, I will prefer not to share anything here but if need be I will share all the details here.
Thanks again. Regards.