why is my payment cancelled from wise

tronliteweb

hello, i recently discovered my payment being delayed so i made a follow up and found an email from wise tracking the transfer and discovered that Ezoic Cancelled my Transfer. while on the dashboard it says payment complete. Please help me

Coley

Hi there! I am also seeing the payment went through from our end. I'll reach out to our payments team to have them take a closer look into this to see what might have happened. Thanks for your patience as we investigate this matter.

tronliteweb

Please help me

Mark_P

tronliteweb At the moment we are looking into this for your. Please be aware that as it is the weekend there will be a delay in getting an answer for you. We will be in touch as soon as possible.

tronliteweb

Okay, please have a look

Coley

Hi there, just wanted to let you know we don't have an update at this time. We likely won't hear back until Monday regarding this. Thanks for your continued patience!

tronliteweb

am waiting to hear back on monday

Mark_P

tronliteweb After consulting with our team, we have received information from Wise indicating that there might be an issue with processing the payment to your bank account. It appears that your bank account is either closed or blocked from receiving funds. In order to resolve this matter, we kindly request that you contact your bank directly.

Once you have addressed the issue with your bank and the account is in good standing, we will be able to proceed with attempting the payment once again.

We apologize for any inconvenience this may have caused and appreciate your prompt attention to this matter. Please feel free to reach out to us if you require any further assistance or have any additional questions.

tronliteweb

Mark_P thank you i noticed that using wise. Am now resolving some issues. Can you return the money to my dashboard so that i can withdraw it next period as am still working on the matter. Which might take sometime.

Mark_P

tronliteweb Simply let us know when the issues are resolved and we can attempt to make the payment again.

Thank you.

tronliteweb

Mark_P i have changed my payment method from wise due to some issues to be resolved later on. Now i have added paypal please send me my payment there

tronliteweb

Thank you let me work on it

tronliteweb

Can i change my payment method to paypal and receive there 4 the time been. Since we are experiencing a problem with wise

APerez

tronliteweb Yes, you can change the payment method if you wish. You may want to do it as soon as possible since any changes made after the 15th will be applied in the following month.

To update the payment method, you can do so by clicking on the person icon in the top right of the Ezoic dashboard > hover mouse over Billings & Payments > click on Payments Settings. You can then select Paypal as the form of payment and fill out the required information.

tronliteweb

I have changed my payment method please send me my money

JeanPierre

I've just reached out to our payment team. I'll ley ou know as soon as we hear back from them.

tronliteweb

JeanPierre okay

Mark_P

tronliteweb Just to let you know we are still looking into this for you.

tronliteweb

Mark_P okay

Mark_P

tronliteweb Hey! the payment has been resent via PayPal.