Repeated Consent Management Not Enabled - But it is

imadsani

Hi,

Every week I get a message under Revenue Issues saying Consent Management isn't enabled, I enable it every week but it pops backup.

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I've checked multiple times and Consent Manage is enabled. I've also made sure that it isn't enable via my theme or third-party plugin to avoid conflicts.

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Am I missing somedthing?

APerez

imadsani Just to make sure, when you select it, do you click the Fix Selected button or do you click on the trash icon to the left?

imadsani

I'm pretty sure I clicked on Fix Selected. Shall I click on it again and you can verify via the backend?

JeanPierre

I can confirm that the consent module is active on the site. Whenever you get this warning, is the consent switched off automatically?

imadsani

It shows it's on

Heather

imadsani Hello Heather here I hope you are well. I have taken a look at the consent module this morning and can see that this section isn't filled in

Heather

imadsani Please can you fill this in as it relates to your site and business set up and then re-try pressing save and we can then go from there? many thanks

imadsani

Hi Heather,
I've filled this field and checked the fix option

imadsani

Hi,

It's back. The enable consent management option is back.

FYI, i haven't integrated any code snippets for this if that could be the issue.

Heather

imadsani Ah that is strange, thank you for flagging. No problem I'll reach out to our tech team and see if we can find a solution for this for you. many thanks

Heather

imadsani Hello I have heard back from the team and they have said that there are a couple of other sites that are experiencing this and that they are working on a fix for this. It should be released soon. many thanks