Compatibility Issue

pteielts

I am new to Ezoic. Last time I checked my Dashboard, it said that my ads.txt file was being checked. Now I get this message as shown in the screenshot.

Heather

pteielts Hello, I have taken a look at your site and can see that the compatibility error relates to your DNS records.

Please can you check through your DNS records at Ezoic to see that they match those listed at your sites registrar. This article can help you with this. many thanks https://support.ezoic.com/kb/article/how-to-update-add-dns-records-and-subdomains

pteielts

I just did that. How long does it take to resolve the issue?

Lilla

Hi there, thanks for changing the DNS records. 🙂

I've taken a look into this and have reconfigured the back-end to avoid this compatibility issue, the error should no longer be showing on the dashboard. It may just be taking some time to stabilize, but I am getting a few instances where I'm connecting to the site and not seeing the Ezoic cloud. I would encourage you to follow the steps in this article and to reach out to your host, so that they can whitelist our IPs: https://support.ezoic.com/kb/article/how-to-fix-origin-errors

I'm not convinced this is going to be a major problem (I suspect it will fix itself), but whitelisting the IPs can't hurt and could prevent further issues in the future.

Hope this helps, let me know if you have any further questions / concerns.

-Lilla