unauthorized access

angeleulises

unauthorized access. Good morning, this is the reading that comes out when trying to access my sites to work on them, I enter the recaptcha that it asks for, I try to translate a post, it asks for a captcha again and so on. This happens in pcweb.info, medicina.icu, horoscopochino.co. Help me please? I already reported it to the hosting service but I think it has to do again with Ezoic and the firewall

Heather

angeleulises Hello Heather here I hope you are well. Thank you for providing all the information that you have and the troubleshooting steps it really helps us to be able to move quickly with the next step to help you.

Please can you reach out to your host and ask them to whitelist the Ezoic Ips listed here https://support.ezoic.com/kb/article/how-to-fix-origin-errors in there hosting as well as any security plugins that they are using.

Please can you also confirm if you have an SSL certificate set up at your host? many thanks

angeleulises

I contacted banahosting support and indeed, even though last week we asked to whitelist Ezoic's ips, they were blocking at least 3 ips today... After half an hour, they fixed it. And yes, I do have ssl, through Ezoic too.

Heather

angeleulises Ah that's great news that this has been resolved for you through your host. If you do see this error again please check in with them to see if the same thing has happened and then let us know their feedback and we can then troubleshoot any remaining errors from there for you. many thanks