How do I contact a human at support?

JustineE

I get the following instruction:

Encountered Error
The Leap Setup team has encountered an issue. Please contact support for help.

How do I contact support?

Heather

JustineE Hello Heather I hope that you are well. Thank you for letting us know about the issues that you are facing. We have reached out to the team who are based in the USA and hope to have a reply for you when they come into the office in around 6 hours time. many thanks

JustineE

What is the meaning of the reply to my query? Is everyone at Ezoic on drugs or what?

Lindsey_

Hi there - Lindsey here. My colleague simply meant that we would reach out to our support team on your behalf to see if we are able to find any issues concerning your Leap Setup. As many of our engineers are based in the US, we do need to wait sometimes to get a response from them due to time differences. I can assure you that we have a dedicated human Support Team who are happy to help you with any issues you may have. Due to your current publisher level, the best means of support that you will have access to will be our Ezoic community (here). You can also see the levels of support that you have access to according to publisher level at support.ezoic.com in our Help Center.

With this said, our team has come back to us after looking into this Leap error for you and it has since been resolved. Can I confirm that the error in question no longer appears within your Leap dashboard?

Thank you,

Lindsey