We've detected a compatibility issue with troogift.com

troogift

I tried to integrate my site troogift.com using cloudflare token but got this response from you. What i need to do?

** We've detected a compatibility issue with troogift.com. Contact us so we can help you resolve this. **

Chelsea_W

Compatibly issue can usually be due to DNS records in Ezoic not matching your host.

Ezoic must have a copy for your host DNS records (NOT Cloudflare). We can see the copy we currently have in your dashboard when we go to settings> DNS > DNS records.

From what i can see it looks like the A @ record is correct. However can you please check this is correct and add all your other records which are shown at your host before i can look further?

Here is a guide on updated records in Ezoic: https://support.ezoic.com/kb/article/how-to-update-add-dns-records-and-subdomains

Once updated to match your host these should resolve issue let me know how you get on.

troogift

Hi,

We've added NS record to our DNS. What's next, we need to wait or is there something to do?

Lindsey_

Hi there - Lindsey here. Thanks so much for checking that!

However, it appears that we're still seeing a compatibility error for the site at the moment. As my colleague mentioned, it looks like the A @ record is correct (or rather, your root IP address). However can you please check this is correct and add all your other records which are shown at your host before we can look further?

Here is a guide on updated records in Ezoic: https://support.ezoic.com/kb/article/how-to-update-add-dns-records-and-subdomains

troogift

Hi, I've checked the dns records and now i'm sure that there're the same. You can see it on the screenshot

AnyaR

As my colleagues mentionned, we will need to ensure that the DNS records held within Ezoic are the same as the ones at your host (and not Cloudflare), here is an article to help you find them at your host: https://support.ezoic.com/kb/article/where-to-find-dns-records-zone-files-at-your-host
Once you have determined the correct IP address, you can change it within Ezoic here: https://support.ezoic.com/kb/article/how-to-update-add-dns-records-and-subdomains