Cant log into WordPress site dashboard

Pachalo

I can't log into my website through WordPress. I'm getting the error attached. My Host says its due to below. Please help.

Hello Pachalo,

Thank you for contacting our Help Desk.

My investigation leads me to believe that the reported issue was due to a negative interaction between the active Ezoic service, CloudFlare CDN service, and our AI-CAPTCHA protection. Note that I wasn't able to replicate it.

I have disabled our protection, and I kindly ask you to just in case make sure that the CloudFlare SSL mode setting is set to "Full" or "Full Strict":

https://developers.cloudflare.com/ssl/origin-configuration/ssl-modes/

Also, please purge all CloudFlare cached content:

https://developers.cloudflare.com/cache/how-to/purge-cache/purge-everything/

Let us know if you need further assistance.

Best Regards,

Aleksandar Rachev
Senior Technical Support

Lindsey_

Hi there - we can definitely look into this for you, however do please note that any Cloudflare settings that need to be updated or changed will need to be done on your end as we do not have this type of access to your Cloudflare account.

I have been able to recreate this error on my end, as well which leads me to believe that the issue may still exist within Cloudflare. Can I confirm if you have been able to make the SSL setting changes within Cloudflare on your end?

Pachalo

Lindsey_ I have not yet done so. I'm having issues logging into my Cloudflare. I will advise once its done

Pachalo

Here is the Cloudflare message i got

Pachalo

I tried to change the DNS setting but got an error.

Lindsey_

Hi there - no worries. To protect your site details, I've removed the screenshot you've sent for the time being, but will send you a private message to resend this to me safely. :-)

When trying to adjust your DNS records, can I ask where you had done so (within Ezoic or at your host) and when you had done so?