No ads after host change

AshM

Hi,

I have just switched host, but none of my ads or humix videos are showing. My dashboard still says I am integrated with Ezoic, is there a way I can double check this? Worried I have made a mistake.

Thanks,
Ash

cjsmith

Hi! Looks like you deleted the A record for your root domain yesterday. Can you re-add this under 'Settings' > 'DNS' so that it points towards your new host? This will get ads back up and running again 🙂

AshM

cjsmith Thank you! This is odd though as I didn't do anything until this morning... Either way I have added the A record, does this look correct?

MichaelH

That does look correct! I am now able to see ads on your site.

AshM

Perfect, thanks your help guys 😄

AshM

Hi, I thought this fixed the issue but I seem to have encountered another one. I cannot log into my wp-admin area and I am getting a 'Too many redirects' error. I have cleared cookies and cache etc and get the error in incognito and on a second device. After troubleshooting with my hosting they have tried a number of fixes and have advised me it is an issue with dns on Ezoic side. I have cloudflare integration with ezoic and am honestly a bit confused by the dns settings on cloudflare and on ezoic, is there a way we can look into this please?

AshM

If it is relevant these are the dns details I have and the cloudflare dns settings

Lilla

AshM Hey there, hope you're doing well today! 🙂 I've taken a look into this for you and it appears that I am getting a working version of the site, with ads on f1setups.com. However, I am getting redirected to https://f1setups.tempurl.host/ which is not showing ads and is showing intermittent errors. Is this something that has been implemented at your host's end? Are you able to remove this redirect?

-Lilla

AshM

Hi, yes the site is working but I am unable to access wp-admin. The redirect to the tempurl is there because the hosting provider say there is an issue with dns propagation and asked me to check with Ezoic. They said they cannot set the f1setups.com domain as primary until dns is fixed.

My wp-admin login url is /wetlemon if you want to see the error

cjsmith

Hi! DNS propagation is complete on our end - did your host say why they believe there to be an issue? Sometimes hosts use third-party DNS checkers such as whatsmydns.net to verify this, however these services don't account for the use of a proxy such as Ezoic so are unreliable.

When trying to log in to your wp-admin, are you only seeing the 'too many redirects' error after hitting 'log in' or when you visit the /wetlemon page to log in?

AshM

Yeah I think they were using a 3rd party site, that part makes sense!

I am seeing it when I try to access the login page, I don't even get the option to login

Chelsea_W

AshM Hi there,
I can see above you have shared your cloudflare records. When integrated with Ezoic via the Cloudflare method, Ezoic is acting as the main proxy for your site rather than Cloudflare. This means that any DNS updates required to match the records found at the host need to be made within the Ezoic Dashboard first (Ezoic Dashboard > Settings > DNS Records). These changes will then automatically propagate into Cloudflare.
Note: Making changes to the DNS records in Cloudflare does not work, as any changes made at Cloudflare would just be overwritten by Ezoic.
Here's a guide on updating these in Ezoic: https://support.ezoic.com/kb/article/how-to-update-add-dns-records-and-subdomains

It looks like you have now however removed Cloudflare integration and are now using the plugin. Are you still seeing the login error? What is at the end of your login url? eg is it sitename.com/wp-admin?

AshM

Chelsea_W Hi, yes my site went completely down and it takes a longer time to get a response here, so I removed integration and started over. I couldn't get integration by cloudflare to work so I integrated with the wordpress plugin instead.

My login url is now working, but I no longer have cloudflare integration (which means I cannot use leap etc?)

cjsmith

You are still able to use Leap when integrated via our WordPress plugin but not our caching. We don't recommend WordPress integration if possible for this reason, because as a result sites integrated via the plugin take 1.5 seconds longer to load on average than those that are cloud integrated.

To confirm, your site (including the front-end) went down when you were integrated via Cloudflare? If that's the case, could you confirm what your server IP at your host is? The reason that I ask is that you replaced the A record for your root domain (that you deleted on the 21st) with a different server IP on the 23rd and I want to double-check that the one we have on file now is correct - if it is not, that would explain why the site went down.

AshM

cjsmith Yes I would like to use the caching again, so I have tried to setup cloudflare now and I am just waiting for nameservers to propagate. My entire site went down (including front end), so I think there was an issue with the A record as you say. The new A record is in the image attached from my host. I have updated this in cloudflare and am waiting for it to update before connecting with Ezoic again.

To be clear I know my own inexperience is showing here and I am aware I am responsible for my own dns values being correct but I was just confused with managing them on Ezoic vs on Cloudflare. I think WPMU didn't understand either and I was advised to update values on cloudflare, but Chelsea has advised here that I should update at the Ezoic end in future which I will do. WPMU advised me that the 'too many redirects error' was a result of cloudflare redirecting to Ezoic and Ezoic redirecting to cloudflare.

A record: 157.245.218.9

Coley

Hi there! It looks like your other A records were still pointing to the previous host IP address, so I have updated the remaining records to reflect the new IP address. While the @ record is the most important for site functionality, other records pointing to the old IP address can still cause issues. Can you try logging in again to see if it is working now? Thanks!