Please help me understand an issue with changing hosting

barryc

Hi everyone. I hope someone can help me with an issue regarding hosting. I recently changed from Bluehost to Godaddy. I paid to have Godaddy do the changeover for me and they are telling me that due to my DNS not being pointed towards the destination, I am only able to preview using a hosts file. What does this mean?

I want to update the DNS records with Ezoic as soon as I can but they are not appearing in my Godaddy account. I'm so confused about what is going on here and I don't know what to do. Can anyone help me, please?

Chelsea_W

barryc Hi Barry,
This is a common misunderstanding amongst some hosts regarding how Ezoic works.

Ezoic is acting as a proxy but does not manage your site. Your site is still controlled at the host; the way this works is you switch out your current name server addresses for the Ezoic name servers (located in your Dashboard). This allows Ezoic to split traffic at the DNS record level and send some users to see Ezoic versions of the site. Just because your name servers are pointed to Ezoic, does not mean we become your hosting company. Your hosting company remains the same, you may need to let Godaddy know that.

You should be able to reach out to them directly and ask for your DNS records.

Once you get them all you need to do is update your DNS in Ezoic to match Godaddy. Heres a guide on updating them: https://support.ezoic.com/kb/article/how-to-update-add-dns-records-and-subdomains

barryc

Chelsea_W thank you so much for your answer. That really cleared things up for me.

What I need to know is this: as I have changed hosting but not the domain provider, do I need to do anything in regard to the nameservers? I already have the Ezoic nameservers with Bluehost which is the registrar for that domain.

This is so confusing!! It's doing my head in...

MichaelH

Thats a great question! Since nameservers are already changed at the registrar, you do not need to make further nameserver changes.

barryc

MichaelH thanks.