Integration Issues: No Traffic or Revenue Reporting. Under "Old Site"

Robinswan

Hello everyone!

I've recently integrated this site, and I believe it to be 72 hours~ since the integration and I do not see traffic or revenue data populating into the publisher's dashboard.

I've noticed that this traffic data is accessible through analytics, but it is under the "Old Site" platform category.

Can anyone help me resolve this issue?

Thank you!

APerez

Robinswan Do you happen to have any third-party caching enabled either from a plugin or through the host? If so, please try to clear the cache from those first as they can be sitting in front of our cache.

Robinswan

APerez Hi there!

I believe there was automatic caching from the host (A2) via their A2 Optimized Wordpress plugin.

Should this not be the resolution, could you let me know what other steps can be taken?

Thanks!

*Edit: I noticed that the integration was performed during the hosting migration. There appeared to be some discrepancies between Ezoic DNS and the (my) current hosts DNS records. I've updated them accordingly and will monitor from here.

Monica

Robinswan Is the caching still active? I'm still seeing your old site when I visit the site, which suggests there's still caching on the site. Thanks for letting us know about the DNS changes, it is worth monitoring this over the next few days 🙂

Robinswan

Monica Hi Monica, good morning!

I noticed this morning that the updates I had previously made were not showing on this site; leading me to the conclusion that all of my post-migration updates were done while the Ezoic DNS was pointing towards the old host.

I've made sure everything is updated this morning, however DNS is likely still propagating.

Past this point, could you confirm any additional steps that would be needed to remedy this - or just wait and see at this point?

Lilla

Robinswan I would recommend double-checking to ensure that there isn't any third party caching that's blocking the Ezoic cloud from serving the Ezoic-version of the site. Currently, it seems something is caching ahead of us and is providing users with a version of the site before Ezoic changes were made. It may be worth clarifying with A2 Hosting that everything caching-wise has been disabled, as there still appear to be conflicts here.

-Lilla

Robinswan

Hi Lilla, thanks for the help!

I believe I will need to remove the site, and then reintegrate.

A2 has confirmed there is not a caching mechanism on their side, nor any caching active through the site itself. So this leaves me as the previous iteration of the integration as the culprit.

I've confirmed that the nameservers have been pointed away from Ezoic, and the Ezoic WP plugin removed from the initial host, and the current host. However, the site is still showing as integrated so I'm unable to remove it.

Could it be manually removed in this case?

Thanks!

cjsmith

Unfortunately not - changes to your name servers take up to 24 hours to propagate globally. Once propagated, our system will pick up on that and show that the site is no longer integrated, at which point you can reintegrate.

Let us know if the issue persists once you've done so and we can take another look.