Website crashing

SheikhUsama

My website is crashing, sometimes Organic error or sometimes 403; error appears. I contacted my hosting provider but they tell me to ask ezoic team because of CloudFlare DNS records.

Sarah

Just to reassure you, the issue doesn't look widespread as I'm able to load your site just fine from my end and the site is currently passing global uptime tests as well.

Intermittent origin errors are almost always caused by the host or a security plugin misinterpreting requests coming from Ezoic as bot traffic and subsequently blocking them. Fortunately this is almost always easily fixed by having your host whitelist the following static IPs:

52.20.63.25
3.225.202.138
3.217.200.190
54.212.71.227
52.12.170.68
34.218.21.81
3.7.90.144
13.127.240.219
18.139.6.69
18.140.184.0
3.106.6.164
3.106.176.6
13.237.131.67
15.222.77.144
15.222.108.52
18.157.131.187
18.157.105.182
3.126.25.160
34.248.174.237
52.16.85.139
34.255.61.232
15.236.165.82
15.236.137.228
15.236.166.30
18.228.20.129
18.228.107.195

If your host will not whitelist the above IP addresses for some reason, they can try implementing one of the alternative suggestions listed here: How to Fix Origin Errors

Could you also let me know whether you have any security plugins installed such as Apache, Jetpack Protect, Wordfence, BitNinja, ModSecurity etc.?

SheikhUsama

i disabled the cloudflare integration from ezoic, i tried to integrate with ezoic nameservers, i put ezoic nameservers to my domain dns. but after that i reset all settings, again put cloudflare nameservers to domain, and integrate ezoic with cloudflare. but now my site is crashed

Sarah

The errors you experience are not caused by Cloudflare. You website gets crashed because Ezoic's IP addresses are getting blocked by either a firewall or a security plugin.

Have you read my earlier response in this thread?
Were you able to contact your host and ask them to whitelist Ezoic's IP addresses on their firewall?
Do you use any security plugins for your site such as Apache, Jetpack Protect, Wordfence, BitNinja, ModSecurity etc.?

The errors can only be resolved when all Ezoic IPs are whitelisted at your host and in all security plugins you use.
I hope this clarifies the situation. Thank you for your feedback.

SheikhUsama

I received this message from my hosting: Sure Sir, as all the IP ezoic has been whitelisted in our server, you will need to whitelisted it in the cloudflare side.

SheikhUsama

I was using Wp-Rocket and my site score and speed were good. but because of conflict with ezoic i uninstall wp-rocket. and after that my website speed is so slow and score is F

Sarah

That is great news, that the IP's are now whitelisted. I'm confident this will resolve the errors you experienced.

For your site speed, I would like to explain that Ezoic's LEAP tool which you are currently using is focusing on improving your Core Web Vitals. As you may know, Google is updating their algorithm to account for sites' Core Web Vitals rather than "speed score" for search rankings. Therefore, it is more important that you focus on improving your Core Web Vitals rather than your speed score. Additionally, I wanted to let you know that although Leap will help give you the right tools to make these improvements, it is not a magic button so you will still need to make additional changes to your site to further improve your scores.

I can see that you still have some problematic technology on your site being detected that are severe to your site speed and Core Web Vitals scores:

you can find the technologies in the dashboard > LEAP > Recommendation

If you need assistance removing any of these on your end, I recommend taking a look at this compiled list of articles that show how to remove various technologies on a WordPress site:

https://wordpress.ezoic.com/articles/

I would highly recommend looking into these recommendations to improve your current Core Web Vitals (CWV).

I would also like to mention that as you are intergrated via Cloudflare with Ezoic you can continue to use WP Rocket if you want. WP Rocket will only cause issues with Ezoic when you use the Ezoic Wordpress Plugin to integrate your site, which you don't.