Origin error

Esteponeroscom

Hi there, I'm experiencing an origin error for some days. I tried to fix all the issues that you have in your documentation but the problem persists. To be honest, I don't know what else to do. Can you please give me a hand?
Thanks in advance.

Jaume

Sarah

Hi there,
Thanks for reaching out.

Just to reassure you, the issue doesn't look widespread as I'm able to load your site just fine from my end.

Intermittent origin errors are almost always caused by the host or a security plugin misinterpreting requests coming from Ezoic as bot traffic and subsequently blocking them. Fortunately this is almost always easily fixed by having your host whitelist the following static IPs:</p>

52.20.63.25
3.225.202.138
3.217.200.190
54.212.71.227
52.12.170.68
34.218.21.81
3.7.90.144
13.127.240.219
18.139.6.69
18.140.184.0
3.106.6.164
3.106.176.6
13.237.131.67
15.222.77.144
15.222.108.52
18.157.131.187
18.157.105.182
3.126.25.160
34.248.174.237
52.16.85.139
34.255.61.232
15.236.165.82
15.236.137.228
15.236.166.30
18.228.20.129
18.228.107.195

Please let us know once they have done so, so that we can route your site via those IP addresses from this end - until we do, the issue will not be fully resolved.

If your host will not whitelist the above IP addresses for some reason, they can try implementing one of the alternative suggestions listed here: How to Fix Origin Errors

Could you also let me know whether you have any security plugins installed such as Apache, Jetpack Protect, Wordfence, BitNinja, ModSecurity etc.?

Esteponeroscom

Hi Sarah, thanks for reaching out.
The IPs are whitelisted now.
Answering your question: yes, I have Wordfence installed.
Thanks,

Jaume

JeanPierre

Esteponeroscom In that case, you may also need to whitelist those IPs in WordFence.

Esteponeroscom

Hi JeanPierre,
The IPs are whitelisted in WordFence too, but the origin error persists.

Lilla

Esteponeroscom It still looks like something is blocking us (though the site is working for me), so I suspect that there's still something at your host which is blocking us. If you haven't already, I would recommend reaching out to your host directly and having them whitelist the IPs (rather than just adding them to a list in your hosting dashboard), as it's possible that there's another security system that is involved on their end, that isn't covered.

Esteponeroscom

I already did that. They whitelisted the IPs.
The web works if I do not make any updates. As soon as I enter the site administration, I get that origin error screen, especially when I enter to edit or add a new post. For reference information, I use DIVI as page builder.

Lilla

Esteponeroscom It definitely seems that something is still blocking us, all we can really recommend at this stage is reaching out to your host again and potentially completely disabling any security plug-ins, to eliminate the possibility of these causing problems altogether. It's a tricky situation, but there's not much that can be done from our end when something is blocking Ezoic connections to your site.

If your host is able to provide access logs, that could help identify where the blocking is coming from.

Esteponeroscom

Lilla I finally solved the origin error, but now the images of the website are not showing. I can´t see them on the media library either. Any idea what this could be?
Thanks!

JeanPierre

Esteponeroscom Do you actively see them in your SQL database?

Esteponeroscom

JeanPierre I don't know how to check that. Sorry, I'm a bit lost with tech language.

JeanPierre

Esteponeroscom I've run some tests and found that the images are still broken when the site is not connected to the Ezoic system. You may need to continue your conversation with your host to resolve this issue.