Ezoic automatically deleting the A record I add on Cloudflare

C4RE

Hi, I try to create a subdomain but ezoic keeps deleting my A record on Cloudflare. Can anyone help please? I added the record again, this time from the Ezoic DNS section and it shows the same IP address that deleted the record yesterday so it's definitely an Ezoic issue.

C4RE

The record is made from the subdomain bnb.c4re.gr.

Lindsey_

Hi there - Lindsey here from Support. I hope you're doing great!

This will actually be because your primary records must be updated in Ezoic and not Cloudflare. Any records made or added within Ezoic will then automatically be reflected in Cloudflare. However, this is not the same vice versa as your records in Cloudflare will always show what is set at Ezoic (and not the other way around).

If you need to add any new records (such as for your subdomain), then you will need to do so on Ezoic's end. Once done, this will then automatically update to Cloudflare's records for your site. :-)

Just to confirm for my understanding, have you been able to add the record successfully now or is it showing the incorrect IP address for said record?

C4RE

Lindsey_ Alright, I have added it from the Ezoic settings. It works fine now and I suppose it won't be deleted. Thanks for your help.

Lindsey_

Amazing! We can certainly keep an eye on it, but that should do the trick. Should you have any other issues, please let us know and we'd be happy to take another look.