Error establishing a database connection

Waqar

Hi, I am facing an "Error establishing a database connection" Please help me last month was the same I checked it with one of my developers and he said everything is okay at my end it is the hosting provider you need to work on.

Thanks

Lindsey_

Hi there - Lindsey her from Support. I hope you're well notwithstanding this issue!

I can certainly look into this for you. I've managed to open the site on my end and am not currently seeing any connection issues or errors and am able to navigate the site successfully. I've also checked the site's status in other regions via a VPN and am also not seeing any errors, so I believe this may have been only temporary.

Just to check, however, are you still seeing the error on your end? And if so, can I confirm what region or country you are accessing the site from so I can also double check this on my end?

Waqar

Hi Lindsey,

Thanks for your support. I am actually seeing this error on the backend. When I am approaching this https://www.thebusinessgoals.com/in-side/ I am facing the same issue. I have connected the VPN and the issue remains.

I am accessing the site from Pakistan. My front side works perfectly at the moment.

Thanks

Lindsey_

Ah I see. In that case, it might be a plugin that is causing the issue. Though I know you are unable to access the back end of the site at the moment, do you remember adding any new plugins to the site recently or remember any existing plugins updating?

If not, that's fine, but you may need to access the backend of the site via sftp and disable your plugins to see if this amends the issue.

Here are steps on how to do so:

Steps to Deactivate and Reactivate WordPress Plugins via SFTP:

If you cannot login to your WordPress Admin panel, access your site using an SFTP client like WinSCP or Filezilla.
Connect to your website using the SFTP client (you can access your SFTP credentials from within your Ezoic dashboard under Settings > Hosting > WP Hosting Dashboard > Manage Credentials).
Navigate to the "/html/wp-content/" directory in your website's file structure.
Locate the "plugins" folder within the "wp-content" directory.
To deactivate all plugins, rename the "plugins" folder to "plugins_old".
To deactivate a specific plugin, open the "plugins" folder and find the folder corresponding to the particular plugin you 7. want to deactivate. Rename this folder by adding "_old" at the end of its name.
To reactivate all plugins, change the name of the "plugins_old" folder back to "plugins".
If you encounter login issues or other problems, start by deactivating all plugins as mentioned in step 5, and check if the issue persists.
If the issue remains, rename the "plugins" folder again to "plugins_old" and begin reactivating individual plugins one by one.

Repeat step 8 after reactivating each plugin until you identify the specific plugin causing the problem.

Lindsey_

Hello again! I alerted our engineering team of this issue and it looks like there was a temporary issue with our hosting server that has since been amended. :-)

Can you please try to access the back end of the site and let me know if this is still showing an error? You may need to try this in incognito and/or clear your browser cache and cookies before doing so.

Waqar

It is working now, but strangely all plugins are activated. Anyway, thanks for your help.

Lindsey_

No worries - this will be because the error was indeed on our end and not with your plugins. We apologise for any inconvenience but rest assured this should be fixed now :-)