Payment Returned

Nets_

Hello Ezoic

Hello, some money of $29 was sent to my account by Ezoic but I couldn't find it in my account, I later discovered it was returned. Please may I know why it was returned because I am not really happy with the transaction.... Why would my money be returned after logging to my Ezoic dashboard I discovered the money was returned by Wise

Here is my account number : 06*****396

Lilla

Nets_ If the payment was returned by Wise, that typically indicates that either the information in your Wise account was incorrect or that the payment was rejected by your bank. I can speak with our Payments team, if necessary, to see if there's any extra information, though I wouldn't really expect there to be any other than that Wise has returned the payment.

I would recommend double-checking your payment information inside Ezoic and contacting your bank to make sure there are no issues with receiving these payments from Wise.

Nets_

Hello Lilla and Ezoic Team

Please i don't know what is going on with my account, no body has been able to proffer a solution or comment to why my payment is always cancelled and reversed. Please help me look into why my payment is cancelled. I went to my bank, they said they haven't received any payment, i chatted Wise and they said i should contact Ezoic as to why my payment is been canceled. I don't know what the issue is as nobody is giving me a valid reason. My account number 06*****396.

Lindsey_

Hi there - Lindsey here from Support. I hope you're doing well notwithstanding this issue!

I'd be happy to look into this for you, however, as mentioned by my colleague above, this typically indicates that either the information in your Wise account was incorrect or that the payment was rejected by your bank.

I would recommend double-checking your payment information inside Ezoic and contacting your bank to make sure there are no issues with receiving these payments from Wise.

We've also reached out to our payments team just in case to see if we can gain any further information from Wise as to why the payment was returned to us as it does appear that the issue is on their end. With that said, we'll wait to hear back from our team and see if we can gain any further insight. In the meantime, I would recommend double checking your payment information within your Ezoic dashboard to ensure that all information is correct.

We'll let you know otherwise of any further information from our team.

Nets_

Please i have contacted Wise, seems there is an issue with the wise account which they refuse to say, but i have done my possible best to get the account correct on my Wise account with my login mail: harryolu*2000@gmail.com and account number 06*396.

Please can the payment be sent back

Lindsey_

Nets_ - No worries. As I mentioned, we've also mentioned this issue to our Payments team to further investigate and see if perhaps we can pinpoint what's wrong. :-) We'll let you know here once we've heard back with any updates.

In the meantime, we do ask that you refrain from reaching out in additional threads so we can keep all of your information (and our troubleshooting for you) consolidated in a single place so that nothing is lost and we can reply to you quickly and efficiently. Thank you!

Lindsey_

Nets_ - No worries. As I noted, we've also mentioned this issue to our Payments team to further investigate and see if perhaps we can pinpoint what's wrong. :-) We'll let you know here once we've heard back with any updates.

Nets_

okay, i will use this medium here, thanks

Nets_

Hello Lindsey

Please what's the response from Ezoic?

What's making the payment not to get to my account?

Should i change payment method?

MichaelH

Nets_ Thanks for your patience. We are still waiting for a response from Wise.

Nets_

okay

Coley

Nets_ Hi there, just wanted to give you a quick update that we have followed up with Wise regarding this but don't have an answer as of yet. We'll keep you updated once we know more. Thanks for your patience!

Nets_

Should i change the payment method if Wise is not working out? its been 5 days now since payment was issued and no solution yet to why i cant receive mine.....its bad

Coley

Nets_ Hi there, we would not recommend changing your payment method at this time, since we are still waiting to hear back from Wise. Once this payment issue is sorted out, you may want to consider changing payment methods if you're getting issues often with Wise, but for now since we are still waiting to hear back from Wise, switching to a different payment method while this current payment is still in progress will only complicate things further. So please hold off on making any changes until we hear back from Wise. Thanks!

Nets_

Hello I haven't heard positive response from Ezoic or Wise for the past 1 week....what's going on, i am not pleased with this transaction

MichaelH

Nets_ I understand, to give you an update, an email was sent to Wise asking for details as to why the transfer was canceled on Friday. Due to the weekend, and the national holiday today, we will likely be hearing back from them on Tuesday or Wednesday. We will be updating you as soon as we have more information.

Nets_

okay, thanks

Lilla

Nets_ Wise have replied with the following: "Our Payment Operations teams investigated the transfer and did not receive a reason for the rejection. To obtain specific information on the rejected payment, we recommend contacting the receiving bank for an explanation."

I would, therefore, encourage you to reach out to your bank, as Wise are stating that the payment was rejected by them.

Nets_

Okay, i will contact my bank and let you know the response i get....

Monica

Nets_ Thanks, looking forward to hearing from you when you hear back 🙂

Nets_

Hello please can i change the payment method because the Bank has no clue to why its not coming in...i am tired of all these error....and also can i still receive my August payment?