How Do I Contact Ezoic if I Cannot Log In?

Fox77

A few days a lot of users had problems logging into Ezoic, which has since been fixed.

While I was not able to login to my dashboard, I was able to login into the Community and report it.

But what if that doesn't work next time?

How can I notify the Community next time I have login issues? I cant create another email account since Ezoic doesn't allow multiple accounts.

Is there any way to reach Ezoic without logging in in case of a problem?

My understanding is you can only email Ezoic if you have a ticket number, but you can only do that if you can log in.

Lilla

Fox77 There's a button on our login page labelled "I can't login", which will help you get in touch with the team if you are unable to access your account, don't worry. 🙂

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Fox77

Lilla Thanks for the reply. 😃

May I know what the EXT is for? What do I put there?

Coley

Fox77 Hi there! The "ext" is an optional field for if there is an extension necessary to the phone number provided in order to reach you directly.
This option should be available on desktop however, can you try clearing your browser cache, disabling any active extensions in the browser, or using a different browser? This can help narrow down what might be causing the issue.

Fox77

I also noticed that this option does not appear in the desktop? When I click "I cannot login" on my laptop that doesn't show up.

Fox77

Coley I cleared the cache and I can see it on desktop now. Thanks 😃