Integration error

urduarticles

Can I delete the object cahche.php also.

urduarticles

Which files need to delete? From this attachment. Plz confirm

Sarah

Hi there,

Thank you for great effort. Before you delete anymore files, could you please check your DNS records for me. I can see in the Ezoic dashboard that is seems, we don't have the correct IP address added for your site which could be part of the integration issue as well and I would like to rule this out before we go forward.

Could you please login to your Bluehost Zone File editor using this article https://www.bluehost.com/help/article/dns-management-add-edit-or-delete-dns-entries#access.

Please check the DNS records for your site at Bluehost then login to the Ezoic Dashboard > Settings > DNS and make sure the DNS records at Ezoic do all match the ones at Bluehost.
This article shows you how to edit DNS records: https://support.ezoic.com/kb/article/how-to-update-add-dns-records-and-subdomains

Please let us know if you need any help and thank you for your effort.

urduarticles

I am using the DNS of Bluehost. I don't want to use DNS of Ezoic as it's effect my website speed.

urduarticles

Also am using Bluehost Cloudflare Basic.

Sarah

Hi there,

Thank you for getting back to us. I totally understand that you want to integrated your site via the Wordpress Plugin not using Ezoic's DNS.

However if we have the wrong IP address for your site this can also cause issues with the Wordpress Plugin integration. As you can see, currently there seems to be an issue in your DNS records and I would like to fix this, so we can see if this is the cause of the issue with your Plugin integration.

I appreciate your effort and thank you for matching the Ezoic dashboard with your Bluehost IP.
If you need any assistance, please let us know.

urduarticles

I don't think so that anyone can help me out 😭

urduarticles

Now I deleted all the DNS records. And uploaded again. Still not integrated

Coley

urduarticles Hi there! The DNS records should not be deleted at all, they need to be on file in order for integration to work. Can you please add all the DNS records to your Ezoic dashboard that appear in your hosting DNS records? The records should match your host exactly in order for Ezoic to function.

urduarticles

I can't add. And I don't know how to ad. I am totally frustrated now. I think it's better to leave Ezoic

urduarticles

In Ezoic community support everyone is giving different solution. But none of them works at all. Trying from last 2 days but no solution. Now I think it's better to leave it here.

urduarticles

Can anyone here ad the DNS records in my account?

Coley

urduarticles Hi again! You should be able to find your host DNS records in your hosting cPanel or Zone Files section. If you're able to download them, that would be ideal, as you can then just upload them right to your Ezoic dashboard by navigating to Settings > DNS and click "upload DNS record". If you're not able to download them from your host, you'll need to add them manually using the "Add DNS Record" button. But these records are integral to site function and Ezoic will not work without them.

urduarticles

Please delete my Ezoic Account permanently. Keep my Earning balance and distribute it eqvalent to everyone who replied here. Thanks to everyone for your time and reply.

Coley

urduarticles Hi again, I understand your frustration, but we'd be happy to continue helping you troubleshoot. This issue is not one that would prevent you from using Ezoic, we just need to take a few extra steps to get everything set up correctly.
However, if you would like to remove your site from Ezoic or delete your Ezoic account, you can do so from your Ezoic dashboard. Click on the user icon in the top right, then click "Ezoic account details" and scroll to the bottom to the "deactivate account" section. If any further steps need to be taken in order for the account to be deactivated, they will be laid out there.
If you can find the DNS records and send them to us, we can also try adding them from our end. I'll send you a private message to help facilitate this so you don't have to put your site information in this public thread.

urduarticles

Send me a private msg then

Coley

urduarticles Hi, it should be in your inbox now

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