Payment not received

mugunadaisy

Hello, can someone help me, my payment was made via wise to my account on 28th August but I haven't received anything yet from my bank 3 days later. Am from Kenya. I have contacted the bank and they haven't received anything on their end. What could be the problem. My email is muguna.daisy96@gmail.com

Chelsea_W

mugunadaisy You can see the information regarding the transaction in payment history if you look at details. you should be able to use the transaction Id to speak to Wise.

If this is the first time you have used Wise you may have received an email from them to verify payment. I would suggest checking you emails and junk/spam.

mugunadaisy

Chelsea_W
So can wise be contacted even if I don't have an account with them? Because your payment policy indicates this method of payment its not amust for me to have an account with Wise since its a direct money transfer

Nets_

Hello Ezoic

Hello, some money of $29 was sent to my account by Ezoic but I couldn't find it in my account, I later discovered it was returned. Please may I know why it was returned because I am not really happy with the transaction.... Why would my money be returned after logging to my Ezoic dashboard I discovered the money was returned by Wise.

After the payment was canceled and returned , i tried requesting payment and it was sent but it was canceled again

Please i don't know what is going on with my account, no body has been able to proffer a solution or comment to why my payment is always cancelled and reversed. Please help me look into why my payment is cancelled. I went to my bank, they said they haven't received any payment, i chatted Wise and they said i should contact Ezoic as to why my payment is been canceled. I don't know what the issue is as nobody is giving me a valid reason. My account number 06*****396.

Lindsey_

Nets_ - Hi there - Lindsey here from Support.

I'd be happy to look into this for you, however, as mentioned by my colleague in your original thread with us and subsequent secondary thread, this typically indicates that either the information in your Wise account was incorrect or that the payment was rejected by your bank.

I would recommend double-checking your payment information inside Ezoic and contacting your bank to make sure there are no issues with receiving these payments from Wise.

We've also reached out to our payments team just in case to see if we can gain any further information from Wise as to why the payment was returned to us as it does appear that the issue is on their end. With that said, we'll wait to hear back from our team and see if we can gain any further insight. In the meantime, I would recommend double checking your payment information within your Ezoic dashboard to ensure that all information is correct.

We'll let you know otherwise of any further information from our team.

In the meantime, we do ask that you continue to use your original thread(s) for any further messages so that we can get back to you quickly and efficiently without any confusion. :-)

Lilla

mugunadaisy As stated in this article, https://support.ezoic.com/kb/article/ezoic-payments, Ezoic publishers with a non-US bank account will typically receive their payment within 4-5 business days of their payment being released on our end.

If you have still not received the payment after 5 working days, I would encourage you to double-check the information in your Ezoic Payment Settings and to make sure your bank is happy to receive payments through Wise, and aren't blocking the transaction on their end.

mugunadaisy

Hello ezoic team,am writing to express my disappointment on a returned money that was already released back on 28th August.I have been waiting for my money and tried communicating but nothing concrete was confirmed.I have been patient and instead of receiving my money in the bank, ezoic has refunded it. This is wrong in so many ways without any serious communication from your side.I am disappointed. Can ezoic please release my August earnings, it’s urgent. I don’t know why it was taken. The team should act swiftly and salvage this situation immediately.

JeanPierre

mugunadaisy We understand this may be frustrating, however, Ezoic is not responsible for the returned funds. You may have an issue with your Wise account. I recommend reaching out to them to see what has happened with the transaction. this may be as simple as your banking information being incorrect.

artimator

Hello,

Today is already September 3, and we have not received our transfer for July. Please check and reply to our email support@artimator.io

JeanPierre

artimator In your payment history, you'll see that the payment was postponed, as your tax information has not yet been filled in. You'll want to fill in your tax information so that the next payment can be sent out correctly.

mugunadaisy

Hello ezoic community team, what is more frustrating is that even after reaching Wise on 1st of September, it seems like they are also blaming ezoic for the delayed funds.My bank requested for a reference check number for follow up, reached out to WISE who didn’t indicate any problems but told me to reach out to ezoic to sort the issue. This is so dramatic now.Wise claims they can’t reveal some details due to various issues unless Ezoic allows it. WISE directing me to ezoic and ezoic directing me to WISE. Am in the middle of all this chaos not knowing which entity holds what responsibility and who Carries tue blame. I don’t possess a WISE account as ezoic already has the bank transfer via wise without necessarily holding a wise account. Can somebody address this issue amicably as my bank account is very much correct, I don’t understand this cycle am getting into without any convincing reasons.

JeanPierre

mugunadaisy I'll reach out to our payment team to see if we can get any information as to the reason Wise sent the earnings back to us.

artimator

I filled out the TAX form. Can you check it?

JeanPierre

artimator I see that you have incorrectly inputted your city and state/province. You'll need to input this in order for the tax information to be complete.

mugunadaisy

Hello Ezoic team,any updates concerning my returned payment without any explanation? I see the payment was dispatched on 28th and returned on 31st of August. Waiting for an action from your side and possible re-embursement to my bank account provided in my account details. Waiting for any detailed and urgent response from ezoic!

mugunadaisy

MichaelH

mugunadaisy We have reached our to our payment team for more information. We will let you know as soon as we have an update.

Lilla

mugunadaisy We have heard back from Wise who have informed us that the transfer to your bank, from their end, bounced back and thus was cancelled. This indicates that there was an issue at your bank with accepting this payment. I would recommend checking:

a) Your details in Ezoic are correct.
b) Your bank does not have a restriction against accepting these payments and the receiving account is active.

NB-EC

MichaelH

We have a similar issue. We have not received any money yet in our bank account that Ezoic sent via Wise.