Payments

kyleoyier

Hi i was suppose to get my payment but it says "Paypal set status to Failed" what could be the issue?

Coley

kyleoyier Hi there! This typically indicates an issue with your Paypal account that is preventing it from receiving payments. I would recommend first checking that all details are input correctly in your Paypal account or if you're seeing any sort of errors or alerts in the account. If there is nothing in your Paypal dashboard, you may need to contact Paypal's customer service team to get more details as to what might be preventing the account from receiving funds.

kyleoyier

Hi.. I have checked with paypal customer support and they said it is 100% eligible, all i have to do is provide the email address to you guys. In my ezoic account the email address is the payment details. So if paypal told me that it is all okay and i can receive payment's, What should be the next stage or resolution?.

Sarah

Thank you for checking back with paypal. Could you please also make sure that you also added the correct paypal information in the payment settings in the Ezoic dashboard.

If the information is correct at paypal and at Ezoic the payment should work. However to make sure there is not technical issue, we can also reach out to our payment team. However, we appreciate if you could confirm your payment infomation the Ezoic dashboard first.

Thank you for your feedback.

kyleoyier

hi i have confirmed in my payment settings that the email address and the payment information is okay

AnyaR

Hi there,
I will reach out to our dedicated team about this now, they are not available during the weekend so we should hear back from them tomorrow. We'll keep you updated as soon as we do 🙂

AnyaR

Hi there,
We can confirm that the payment was paused as there had been no payment method added at the time, however as this has been added, the payment has now been sent out and you should receive it shortly.