Ads loading for long time with blank space

priyanshu17

Dear Ezoic Team,
From last two days ads are not showimg properly in my site. It keeps loading for so long upto almost more than 5 minutes. Before i have never experienced such problem. Now ads visibility is decreases for users in my site also revenue decreases. How to solve it

Jan

There are a number of reasons why Ezoic ads may not be showing up on your site. Here are a few things that you can check to ensure that everything has been set up correctly:

1. Is your site integrated and is Ezoic turned on? Make sure that you have completed the integration process and that Ezoic is enabled on your site. You can check your integration status here : https://pubdash.ezoic.com/settings/connection/siteintegration

2. Has your domain been approved for Ad Manager MCM (Multiple Customer Management)? We need all domains to be approved by Ad Manager MCM in order to start showing ads. You can find out the status of your review from your Ezoic dashboard here: https://pubdash.ezoic.com/ezoicads/adtransparency/mcm

3. Have you cleared your browser cache? Sometimes, clearing your browser cache can help resolve any ad display issues.

4. If you have any external caching enabled, check that it is compatible with Ezoic. Some caching plugins or settings may interfere with the display of ads.We recommend disabling all external caching as a troubleshooting step if you’re not seeing ads on the site.

5 . Are you logged into your site admin? If the system detects a login cookie for wordpress, or for other CMS admins, it’ll automatically stop ads from showing. Make sure to log out of your site’s admin area and clear your browser cookies.

6. Has your ads.txt file been setup to include Ezoic’s sellers? You can run your ads.txt file through our validator, which will let you know if there are any changes needed. You can find the validator here: https://pubdash.ezoic.com/ezoicads/adtransparency/adstxt

7. (For GDPR / CCPA affected regions) have you set up consent management? If you’re accessing your site from a region affected by personal data regulations like GDPR, you’ll need to set up our consent management app for ads to show. You can check that it’s been activated here: https://pubdash.ezoic.com/settings/privacy/consentmanagement
Hope this helps!

priyanshu17

not solved

priyanshu17

i have fiven up my hope. earning become drastically very low. ads are just loading from two days

Lilla

priyanshu17 The ads appear to be loading fine on my end, I'm not getting any blank spaces and they appear within about a second. If you're having issues, it may be worth clearing any caches that you have (site-wide and browser caches) and testing on other devices and browsers.

priyanshu17

Lilla Don't go only for home page. Check the page with long content. Also check in mobile. i have checked from so many device. Still the problem is there. So many vacant ads space just loading. I already followed the instruction u provide to me.

priyanshu17

check it. In all pages ads are just loading. Give some solution fast.

JeanPierre

priyanshu17 I notice that when viewing the site and scrolling through the page at a normal pace, ads seem to load correctly. It is not expected for traffic to quickly scroll through pages, which is why all placeholders are not filled as soon as the page is loaded.

priyanshu17

i am using ezoic from last 1 year 8 months. Why only now this problem is facing. Not only me, i can see so many publishers have faced the same problem. I am using premium plan but earning is less than the earning without any premium plan. Is there any change made from your side in ads loading ?? please resolve this issue. Otherwise we demotivate to publish post as very low earning is given by ezoic.

cjsmith

priyanshu17 I've turned off a new ad type we have been testing for your site. Can you let me know whether the issue is now resolved? This new ad type was designed to improve viewability, click through rates, and long-term revenue. However, an ad should always load where any whitespace is seen. Our Tech team would love to troubleshoot this further so that we can turn this ad type back on without it causing any issues, in order to help with your revenue. Would you mind if they temporarily turn this ad type back on at some point, in order to figure out what is happening?

Shirshendu

Hi Priyanshu,

Did the above resolution help? Do ads load on your website like it used to before or still they are loading via the scrolling grey rectangle?

priyanshu17

no still i am facing the same problem. I followed all instructions but not solved

Sarah

priyanshu17 Have you tried clearing all cache and cookies in your browser? Browser caching can prevent changes from showing up on your site.

cjsmith

priyanshu17 could you share access to your Google Analytics with info112@ezoic.com so that we can take a closer look at your issue? If info112 is full, please try info113 etc..

Could you also confirm that your caching at Cloudflare is set to 'standard' or 'aggressive' and that you do not have any page rules set up at Cloudflare that contradict this? Finally, could you confirm that the following Cloudflare features are all disabled: Rocket Loader, Wireless Application Firewall (WAF), Automatic Platform Optimization (APO), Argo, or Workers?

priyanshu17

everything is fine.

Cesar7890

Ingrese a ver tu página aunque no entiendo el idioma, pero los anuncios demoran entre 4 a 5 segundos en cargar, y a veces en algunas páginas se quedan espacios en blanco con 3 puntos grises, eso mismo sucedía con mi sitio web y los anuncios de ezoic por eso lo retire.

Matiur123

Hello, I ma facing the same issue.

HarryB

Looks like ads are serving when I check on my end - I'd recommend clearing your browser cache and cookies if you're still not seeing them. That should fix things for you.