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  • How do we stop Ezoic from Blocking gravityform?

We've built a new page and Ezoic is stopping our gravityform from appearing on our page how do I stop this? We know 100% its Ezoic causing the issue as you cant see the form on edge or chrome but as soon as we use brave browser which blocks ezoic the page looks perfect.

Also feedback - We are not a fan of this new no-ticket help, waiting days for a community post to be replied is not useful for a business and not what we signed up to. We were promised support and now a huge reason why we are thinking of moving our ads elsewhere. From day one we've had page layout issues to the point we cant use any Videos or Auto placements, so to have no support is beyond disappointing.

    KazD Hi there, looks like this has been caused by a Leap setting. The most common cause of this issue is script delay.

    I recommend heading to Leap and either using the Leap setup wizard in "optimize", or testing different Leap configurations by clicking "optimize" "change settings" and testing the site with all settings turned off (click preview to see the site), and then turning each setting on one by one.

    If you find it is the script delay function, you can then either turn this off, or if you're feeling technically confident, you can turn script delay back on (or click "cancel" to revert to the saved settings). Then head to the preview again and click "script delay debugger" to find the exact scripts to be excluded from Leap.
    Here's a guide on how to use the script delay debugger tool https://support.ezoic.com/kb/article/using-the-script-delay-debugger-tool

      Beyond my technical ability but thanks. Can I not just turn leap off? Its always scripts issues we are content creators not tech savvy and our IT wont get involved with your ad system even if we pay for it, which leave us in the middle with a crap non functioning site....beyond frustrated.

        Hi there,

        It is understandable that this is frustrating. Rather than disable LEAP completely and loose all its benefit, you might want to try to just disable the optimization features in LEAP which cause issues, so you can keep using other LEAP features still.

        We got an useful guide on how to do this and this would definitely be our first recommendation:
        https://support.ezoic.com/kb/article/guide-to-using-leap-toolset-in-the-ezoic-dashboard

          Thank you for your reply, I have already just turned leap off, I'm up against a deadline and looking at the link, it's all gone over my head so had no other option but to just turn it off.

            KazD Hi again, I'm glad to hear you were able to resolve the issue. If you decide you'd like to utilize Leap at a later date, please let us know and we can help with the script delay function so that you can both get the benefits of Leap and avoid the issues caused by script delay.

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