Can't disable Ezoic's cookies banner

MarcAT

Good afternoon,

I am currently using Ezoic on my blog and have my own cookie banner, which I set up with a plugin. Since I started using Ezoic, another cookie banner shows up to my users (the black cookie banner with a yellow "Got it!" button). So, right now, two banners regarding cookies show up. I tried disabling the Ezoic's one by disabling everything on the Privacy tab, but it still appears. What can I do to stop it from showing up?

Thank you in advance

AnyaR

Hi,

Can I confirm what site this is on? We would recommend you keep the cookie banner pop-up as this will play a part in ensuring that your site remains GDPR compliant. But we can look into removing the additional pop-up.

Kind regards,

MarcAT

AnyaR Hi AnyaR, the website is huertosdomesticos.es.
I will keep a cookie banner, but I would like the one I set up to be the only one that shows up.

Regards,

Mark_P

Thank you for your reply. Can you confirm which domain this is for please?

MarcAT

Mark_P Hi Mark, sure. The domain is https://huertosdomesticos.es

MarcAT

Hi,

I would appreciate if someone let me know if the issue is being addressed.

Thanks!

Mark_P

Thank you for your reply.

The cookies banner for your site has already been disabled. The one you have set up should be the only one that displays.

MarcAT

Mark_P Aha great! Thank you, Mark!

Mark_P

You are most welcome. We are hear should you need anything else.

virginia1234

Hi! I want to use Ezoic cookie consent banner, the problem is that it keeps showing each time a reader goes to another page in my blog and it´s annoying.
I already set the interval of consent to 30 or 60 days and nothing happened.
My site is https://pirlutravel.com

Thank you in advance!

krivera

virginia1234 Do you have any other caching set up in front of Ezoic's caching?

virginia1234

krivera Hi thank you for answering me!
I have Cloudflare services linked with Ezoic. No caching plugins, addons or anything like that.

krivera

virginia1234 What are your caching settings with Cloudflare?

virginia1234

krivera
Hi!
In Cloudflare I have set "Caching Level" to STANDARD.
Other options are:
No query string
Ignore query string

And the Browser Cache TTL is set in 4hours.
Crawler Hints (BETA) is set off.

I don´t have any caching plugins in my site.
Thank you again for your help!

JeanPierre

You may have some third party cookies left over from a previous third party consent integration, which out CMP is having trouble clearing. To check for these errors, you can run ezCMP.validateTcModel(ezCMP.getModelFromCookie()) in the browser and it should print logs out if it finds a cookie from a previous solution.

Additionally, if you are using the Brave browser or any ad blockers, those can block out consent solution as well.

virginia1234

Thank you Jean Pierre! Before having Ezoic I had a plugin for consent banner in Wordpress, but it was deactivated without errors. I don´t understand how may I run that in the browser, but there were no problems when I deactivated Ezoic Banner and added a regular pop-up consent banner. (Cloudflare banner, Complianz plugin). Those others indeed obeyed the rule of 30 days, and never appeared twice per user.
This issue is seriously hurting Ux since it keeps showing up to the same user each time the reader goes to another page / blog post in my domain.
Also it´s the largest an slowest element in several of my pages, I don´t understand why if it´s just a cookie with plain text.
My site is https://pirlutravel.com

Thank you for your support

APerez

virginia1234 Just to make sure, did you activate the 3rd party plugin to be set as the consent manager default from the Ezoic dashboard? Currently, it looks like it is set to the Ezoic one, and when I VPN to a UK address, the banner only shows once for me even after browsing through a few pages.

virginia1234

APerez Hi! Glad to know it only shows once! Thank you for telling me!
Yes, in the Ezoic dashboard it´s Ezoic managing the consent. I could switch to third party but since most plugins I know aren´t 100% IAB compliant I preferred to keep Ezoic.
The banner doesn´t show when browsing 6 of my pages because I manually excluded them, to prevent clients getting annoyed when they want to contact me after reading an article. (Those pages don´t have ads on them)
The issue comes up browsing from one single post to another one.
I don´t know any coding, but it would be great to stop showing the banner for 30 days without excluding manually each URL.

APerez

virginia1234 Can you share with us links to where the banner would show up? It will be easier to troubleshoot if we can replicate the issue, but so far we have not been able to.

virginia1234

APerez Sure, thank you for your help! For example: https://pirlutravel.com/page/36
The troubling ads won´t appear inmediately, since my site is a bit slow nowadays,
but once the ads are loaded, they appear ovelapping the content.
Like this:

virginia1234

APerez Sorry, I replied commenting another problem I currently have with ads overlapping content, my mistake.

Thankfully the consent banner isn´t showing up like before! Por example it will show up in mobile if you enter here and click in any given link within the text of this article: https://pirlutravel.com/faq-booking/
But it doesn´t show up in all browsers like before, and if I´m not in incognito it doesn´t show (it did it before), nor if I´m in desktop. Maybe it was something related to caching?
Thank you again!