Cannot send emails out because of Ezoic MX and DNS

Ele

Hello,

when I try to send emails out from my @painderoute.it accounts I get this error:

SMTP error from remote mail server after pipelined MAIL FROM:info@painderoute.it SIZE=15534:
550 5.7.1 Unable to resolve domain and perform DKIM check! Details:
please check DNS zone.

My DNS zone hasn't changed and is still the usual Ezoic one. Shall it be updated? How?

Thanks a lot,
Eleonora

Tucker_P_Ezoic

We'd definitely want to make sure the Ezoic DNS records are up to date :

Take your Hosts DNS records (https://support.ezoic.com/kb/article/where-to-find-dns-records-zone-files-at-your-host) and locate the A, CNAME, MX and TXT records. (You do not edit/change these, they are simply the master copy of the DNS used for reference when changing the Ezoic DNS)

2.Then, access the Ezoic DNS (https://support.ezoic.com/kb/article/how-to-update-add-dns-records-and-subdomains) and make sure there are exact copies of the Hosts' A, CNAME, MX and TXT records showing with Ezoic DNS.
-- If they don't exist, create new ones.
-- If they already exist, but have incorrect values, update the existing records (hit the pencil icon next to the record).