Question

Simonakis

I'm sorry to hijack this thread but I have no other way to contact any support.
When I try to create a new thread, it's just a private discussion, not public, and I get an automatic message from the bot that:

"Thank you for getting in touch regarding the domain review process.

Unfortunately, we are unable to review your site in this forum or provide feedback on any approval status. Due to the high volume of submissions, all site reviews, including requests for re-reviews after a denial, are managed through the publisher dashboard.

Please refer to the information provided in your dashboard for further details on your domain approval status. Regardless of any individual site review status, you are still welcome to submit additional domains for review via the same Ezoic account. We thank you for your understanding, and look forward to the possibility of working together in the future."

My domain is approved and I'm serving ads! So how can I create a public thread then???

Charlie

Simonakis
Hi there,
I moved this to a new thread.

What can we help out with?

Simonakis

Charlie

Well, for starters, it'll be nice if I can create public threads, I don't know what the problem is but whatever I make turns into a private discussion and a bot gives me some bs message. Anyway, here's my main query:

Recently a friend messaged me that he couldn't access my website. He got a firewall block message and it didn't resolve even after he passed the human verification test.

I messaged my host, they said they unblocked all affected IPs.

This same thing happened again with a different friend from another country a few days later.
I tried to replicate the problem and I actually could! It seemed like not all IPs were affected - when using VPN I got the firewall message. And obviously so did other users without VPN and with different IPs. Only the homepage was affected this time.

So I messaged my host again and went through the whole ordeal again and they assured me all affected IPs were unblocked and all is well.

Today I get the issue again. I discovered it, not a friend this time. Without VPN and blocking access to my Wordpress dashboard and homepage and a few other pages too.

Okie dokie, this is not good. So I messaged my host again!
Long story short, they said, and I quote:
"To fix the issue please get in touch with Ezoic Support and ask if your domain is using the proxy list from Namecheap.
Because we are unblocking the IPs, but they are got blocked after some time."

So here I am, messaging you, Ezoic, to ask if you're somehow blocking IPs from accessing my website, why, what I can do and/or if you can fix that FOR GOOD so I don't have to deal with this anymore, please.

Thanks in advance for the support and understanding,

Best,

Simon

Charlie

Simonakis
Hey Simon, you should be able to create a thread here -

In regards to the firewall, do you have any extra security enabled at your host or via a plugin? If so, you will need to remove that to ensure no users are getting blocker

Simonakis

That's exactly where I tried to create a thread...
No, I don't have any other firewalls, caching plugins or whatever anywhere else. Only Leap from Ezoic.
The host (Namecheap) told me to ask you about the proxy list and whether you guys at Ezoic are somehow blocking IPs (see the exact question above).

Tucker_P_Ezoic

Depending on the context of the message and the title, it's possible for questions around certain topics being responded to by our AI responder. If you see that happen, changing the title in some way or rephrasing can help.

Regarding the errors, your site is already using the shortlist of IPs listed here: https://support.ezoic.com/kb/article/how-to-fix-origin-errors

Those would be all the Ezoic IPs that are being used to fetch content from the site server IP at the host.
We're not sure we understand what they mean about 'getting blocked after some time' and that doesn't sound like something Ezoic could necessarily control. If they can offer any sort of clarity or technical evidence they're using to form that opinion, it would help us to maybe understand better what they're getting at so we can work on a solution.

Simonakis

Tucker_P_Ezoic

I kept going back and forth with my hosting a few days in a row. They unblock Ezoic IPs, I stop getting the firewall, then the next day I get the firewall again, and they unblock the IPs again. As you can imagine it's becoming increasingly frustrating for me to keep doing that dance. They're telling me that "permanent unblock" whatever this means, is possible but I have to wait an indefinite period of time.
As much as I feel this is a hosting problem, I also don't think this would be happening if I weren't using Ezoic. This being said, is there anything at all that I can do on the Ezoic platform or that you guys from Ezoic can do to remedy this situation? I can't keep using Ezoic if it means that some visitors can't access the site altogether - it kind of defies the purpose, don't you think?

Best regards,

Simon

Imogen

Simonakis Would your host consider setting up the x-forwarded-for header? This header identifies the originating IP address of a user in server access logs, some hosts that are unwilling to whitelist the IPs are happy to try this: https://support.ezoic.com/kb/article/using-the-xforwardedfor-xff-header