Paul123 I used to have access to an account manager who could help me. Now I have to go via forums. The difference is that when I asked the site where my website editor is hosted about this, I was able to speak to someone immediately who helped me straight away.
So I went there. Maybe I was a little impatient in this instance but I have reported this to feedback forums more than once that I just cannot get guidance when I need it and the response was deafening in its silence.
I had significant site speed issues that I could not get someone to help me with - I had ChatBots to deal with and as I was not sure where my problems lay, I didn;t raise it in a forum. The last time I heard from someone was when they signed me to premium... Then I was dumped back to level 1.
So, I have removed this site and will add another so that will tick along.
Thanks for at least getting back to me though.