Do you still have AdSense code on your site? In this case, you do not need to disconnect. You can simply go to this page in your Ezoic dashboard and adjust the Ezoic traffic percentage to send more traffic to the version of your site without Ezoic ads.
Your balance would not be forfeited for that reason. Can you clarify? Why are you not able to update the required information in your Ezoic dashboard? We offer multiple payment options (e.g. Wise, Payoneer, Paypal).