Can't open website

Onesimo78

I transferred my website from Siteground to Hostinger I didn't change the dns and I left the on of Ezoic.
Now I've this error:

Origin Unreachable

Sorry, we are unable to reach the origin server at the moment. Please try again later.

Error ID: e1f175af-eff0-4c10-919e-64fb9c7cf115

Timestamp: 2024-03-17 16:02:54

Ethan

Onesimo78 If you move host you need to update the DNS in Ezoic. Go to your host and locate your DNS records: https://support.ezoic.com/kb/article/where-to-find-dns-records-zone-files-at-your-host

Once you've located them, you need to make sure that the DNS records at your host and Ezoic match: https://support.ezoic.com/kb/article/how-to-update-add-dns-records-and-subdomains

When the DNS does match up the site should be up and running, let us know if not.

Onesimo78

in the list there is not "Hostinger" then I changed them with what they give me 3 days ago...
not working

Onesimo78

here the data

Ethan

Onesimo78 Looks like you did update the DNS a few days ago, sorry for missing that before. Can you reach out to Hostinger and let them know that the site is using Ezoic and have them double check that Ezoic's IPs are whitelisted?

Onesimo78

👍🏻, I will ask them

Onesimo78

They make me create an account cloudfare. Now I can see my website but no ads of Ezoic. Perhaps because I changed my dns with the one of cloud fare?
May I know your IP jus too comunicate them?

Onesimo78

they say also I'm unable to predict the root cause of the issue, but it can be due to several reasons mentioned in the article that my previous colleague gave to you:
Why Aren't Ads Showing Up On My Site? - Ezoic
I can see from the Ads.txt validator here you have issue with the Ezoic ads: https://www.adstxtvalidator.com/ads_txt/viaggiareingiappone-it

Can you confirm to their support again whether the ads is configured correctly?

Onesimo78

image

Ethan

Onesimo78 You can ignore the ads.txt warnings, Google bypasses warnings in the ads.txt file. I'm also seeing ads on the site now - clear the cache and you should be all set. Let us know if you have any further questions though

Onesimo78

Thank you very much!

Onesimo78

But how I can reduce the numbers of ads?

Onesimo78

Other things... ads sometimes appears... sometime no! really strange

HarryB

You can make adjustments to ad types, as well as how frequently ads show on the page from your EzoicAds menu, although please be aware that any ad types you remove may result in a slight drop in revenue. You can find a link to your ad setup page here: https://pubdash.ezoic.com/ezoicads/adtypes

With regards to ads only showing sometimes - We'll not show ads on your pages when you're logged into your backend, so this could be why you're not seeing ads. Always clear your browser cache and cookies to make sure you're viewing a fresh version of your site.

Onesimo78

Thank you very much. Last thing... I can add another site here? or not? like another domain or I've to add it with the "+add site" near the actual !

Onesimo78

here

Ethan

Onesimo78 You can add a new site via the dashboard, via the method you showed in the screenshot 🙂

Let us know if you have further queries