Can't Enable Two Factor Authentication

sr06

While updating two factor authentication a qr code is showing up. After scanning the qr code I'm getting a long url. Please help me to enable this by providing a step by step guide.

Tucker_P_Ezoic

We're not sure we understand the question exactly - what is the issue after you scan the qr code using an approved authenticator app?

sr06

Tucker_P_Ezoic after scanning the QR code I got this big link- otpauth://totp/ezoic.com:sr.bloomingshe@gmail.com?algorithm=SHA1&digits=6&issuer=ezoic.com&period=30&secret=T2YL5MRQ5CLGLYHQYNXFXZRTYMQFO7Y66FMQRAWU27QRRHJUXUIOCW2R2XKUOKEVDGSLOXQIFH4APLIJ65E3IIIXNJYVTXVTIV7XLPI
While there was showing to enter a code. So I had to disable 2 factor authentication for that time and logged in. Now of course, for extra security, I want to keep 2FA on.
So please help.

Ethan

sr06 Hi, so once you enable 2FA the QR code appears, and you then need to use a mobile device to scan over the QR code.

You need to make sure before you scan the QR code that you already have a authentication app (e.g. Google authenticator) installed. This allows you to set up 2FA via the authentication app and receive the verification token, which you then add to the Ezoic dashboard.

Here's our guide if necessary: https://support.ezoic.com/kb/article/how-do-i-enable-twofactor-authentication