Troubleshooting Outstream Only Videos Setup in Ezoic Ads

Jennifer

On the site I selected, I am trying to get Outstream videos ONLY.

The "obvious" answer is to go to Ezoic Ads >> Ad Types >> Universal Player >> Outstream Only

(which I have done)

And that would be SO easy.... if it worked lol!

Ideas on how to make it work?

(Sidenote: Yes, I have an account manager. Yes, she and I have been trying to figure out all my embeded videos nightmare. Yes, she has been relaying my info, stats and debugging attempts to the Humix team. And - YES, she is awesome... but she is now on vacation for a week so.... here I am)

Thank you!

Jennifer

Mohammad2306

The device settings are off for that site.

Jennifer

Mohammad2306

Oh wow (she says slapping her head lol!)... I saw that before but it wouldn't let me click any of the device icons... but now it does yay!!!!

I see Outstream videos on some of my pages on mobile now... but have yet to see them on desktop (even after clearing cache)

Mohammad2306

Maybe just a matter of timing. I can already see it on desktop as well.

Jennifer

Mohammad2306

Cool beans!

You, sir, just quickly and easily identified AND solved a problem that multiple emails weren't solving.

And, as per usual - it was user error (user=ME hahaha!)

Thank you VERY much!

Charlie

Jennifer
Awesome!
Glad Mohammad was able to help here 🙂