Cloudflare 504 timeout when importing 2.5 MB file using Wordpress tool module

Venixx

Hello,
I'm trying to import articles using the wordpress tool module "IMPORT".
When I run the procedure, I get a cloudflare 504 timeout warning.
The import file is 2.5 MB.
an idea?

Mohammad2306

Venixx Does your host have more information in their logs? Can you try whitelisting Ezoic IPs? https://support.ezoic.com/kb/article/how-to-fix-origin-errors

Venixx

I don't have any problems with Origin Errors

I use wordfence with : "Use the X-Forwarded-For HTTP header. Only use if you have a front-end proxy or spoofing may result. " with options :
(wp-admin/admin.php?page=Wordfence&subpage=global_options)

Trusted Proxies (IP)
52.20.63.25
3.225.202.138
3.217.200.190
54.212.71.227
52.12.170.68
34.218.21.81
3.7.90.144
13.127.240.219
18.139.6.69
18.140.184.0
3.106.6.164
3.106.176.6
13.237.131.67
15.222.77.144
15.222.108.52
18.157.131.187
18.157.105.182
3.126.25.160
34.248.174.237
52.16.85.139
34.255.61.232
15.236.165.82
15.236.137.228
15.236.166.30
18.228.20.129
18.228.107.195
2600:1f10:4c55:e200::/56
2600:1f13:393:600::/56
2406:da1a:e10::/56
2406:da18:9d0:1400::/56
2406:da1c:58a:e100::/56
2600:1f11:f39:6f00::/56
2a05:d014:776:a600::/56
2a05:d018:dd:7800::/56
2a05:d012:4d8:6800::/56
2600:1f1e:342:2f00::/56

Trusted Proxy Preset
EZOIC

PHP init
max_execution_time : 3000
post_max_size: 50 M
upload_max_filesize : 50 M

Server under PLESK Obsidian (Apache + Nginx)

cloudflare 504 error occurs after 60 seconds

Mohammad2306

The origin server was not responding previously. This was flagged in your dashboard earlier. It could have been temporary and then resolved by whitelisting.

Venixx

It seems ok now : "Your site passed all tests and is compatible with Ezoic."
But always the same error when i try to import data
< error504.jpg >

I have a message from cloudflare that says: Your 'How does Wordfence get IPs' setting is misconfigured. This site is currently using the X-Forwarded-For HTTP header, which should only be used when the site is behind a front-end proxy that outputs this header. This site appears to be behind Cloudflare, so using the Cloudflare "CF-Connecting-IP" HTTP header will resolve to the correct IPs."

Does this change anything?

thanks

Ethan

Venixx Try changing the "CF-Connecting-IP" HTTP header as suggested, and if that doesn't resolve the issue your best bet might be disabling WordFence, or making sure you whitelisted Ezoic's IPs in WordFence. If that doesn't resolve it, let us know.

Venixx

If not, what do you recommend instead of wordfence?

Imogen

Venixx Being integrated via name servers, your site is already covered for security & protection, SSL and privacy features. It is not necessary to have an additional plugin for this

Venixx

This is not entirely true. There are always login attempts. Or an untimely crawler that sucks up server resources. Furthermore, it is sometimes useful to block a particular ip, etc.

Tucker_P_Ezoic

Wordfence would need to be configured from your end to be compatible with Ezoic.
The Ezoic IPs need to be whitelisted, or the alternative options need to be setup properly.
There's unfortunately nothing we can do from our end that would 'fix' a wordfence blocking issue.
https://support.ezoic.com/kb/article/how-to-fix-origin-errors

Venixx

Hello
I've opened a ticket with the host, hoping to find out more.
If anyone has a similar experience to mine, I'd love to hear about it.
Thank you all for your clarifications
have a nice day