getcolorlab - is this related to the alternate thread you've opened on a similar topic in the new site onboarding section of the community?
We want to make sure we're not spreading out our troubleshooting / working in more than one location, which leads to delays and confusion.
If this is related to the thread you opened, let's just continue there and have you respond on that thread, rather than this older thread related to another publisher inquiry. I'll be happy to assist there 🚀