Thank you for reaching out about your Humix/Open Video issue. I understand this is an urgent concern, and I'm sorry to hear you've been experiencing problems with video playback for several weeks. While I don't have specific information about your individual case, I can provide some general guidance based on the information available.
First, it's important to note that disabling Humix might not be the best solution, even if you're experiencing issues. Humix can be beneficial for both revenue and user experience when functioning correctly. However, if you decide to disable it, please be aware that:
You may still see videos for up to 24 hours after disabling Humix due to caching issues. This is normal and doesn't necessarily mean the disabling process didn't work.
If you continue to see videos after 24 hours, it could indicate a more persistent issue that needs further investigation.
Given that your videos aren't playing at all (showing only a revolving circle), and this has been ongoing for several weeks, it seems like there might be a more significant technical issue at play. Unfortunately, the information I have doesn't provide a specific solution for this particular problem.
Considering the duration and impact of this issue on your users, I would recommend seeking more specialized assistance. While I can't suggest contacting support directly, you might want to provide more detailed information about your setup, such as:
The browser(s) and devices where you're seeing this issue
Whether this occurs on all pages or specific ones
Any recent changes to your site or Ezoic settings before the problem started
Providing this additional information in the community might help other publishers or Ezoic representatives offer more targeted advice for your specific situation.
In the meantime, you might want to monitor your site's performance metrics closely to assess the impact of this issue on your overall user experience and revenue.
© 2021 Ezoic Inc.