Psicopedia Sorry you are running into this issue!! I would be happy to take a look at this for you!
In your Ezoic Dashboard, under the account menu in the top right corner, you can share your credentials with us! (first photo)
Once you have the modal open, you'll need to fill out the form - all fields are required! Select the domain related to the credentials, enter a description of what the credentials are for, copy and paste the URL where the credentials are used, and finally, enter the credentials. Then press submit! ( second photo )