HI AnaxDigital - hope you're keeping well!
We've had limited staffing over the past two weeks - which is abnormal when compared to our typical staffing for community.ezoic.com assistance (if you look back to the weeks prior to your joining the community, rarely did publishers wait longer than 24 hours for a response). We've addressed this recently, and publishers should see no longer than a 48 hour delay in response.
Part of being moved from Twist to Community is publisher experience and familiarity with the system, and a self-starting troubleshooting ability. We don't expect that publishers at this point in their journey with Ezoic would have 'critical' troubleshooting needs (such as a site down or errors preventing access to the site, which would warrant immediate help) or need the same sort of clarification that a New publisher would need in Twist. If they do have critical troubleshooting needs, they would then be able to use support.ezoic.com to get started on troubleshooting. That way, once our team is able to respond (within 48hours) we're just putting the finishing touches on things and clarifying 🙂.