Request for Assistance with Website Issues and Adsense Account

iammdhrk

Dear Support Team,

I hope this message finds you well. I am writing to you to express my concerns regarding the problems I am experiencing with my websites, bankinghelper.com and namerortho.com, after joining Ezoic.

Initially, I had high hopes for Ezoic, but shortly after integrating my two sites, I began experiencing various issues. Specifically, I encountered an LCP problem on both sites, which is yet to be resolved. The problem is particularly concerning because I had not experienced it before joining Ezoic.

Furthermore, the mobile version of my site is displaying incorrectly on some pages, despite turning off leap settings. As a result, my sites are losing ranking, and traffic is decreasing, which is worrisome.

I attempted to address these issues by opening a support ticket, but it was automatically closed, and I did not receive the necessary assistance from the support community. Consequently, I was forced to remove one of my sites (namerortho.com) from Ezoic.

Although I have changed my site's nameserver back to its previous setting, my Adsense account is not registering any income or clicks, even though ads are being displayed. As a result, I am unsure whether I should remove Ezoic and the Ad Manager from the "Third Parties and Platforms" section of my Adsense account.

Therefore, I am hoping to receive your expert advice on the best course of action to address these issues and restore the functionality and performance of my sites. Additionally, if the issues are resolved, I would like to proceed with the re-integration of my sites with Ezoic.

Thank you for your prompt attention to this matter.

Sincerely,

MD Habibur Rahman

Heather

iammdhrk Thank you for bringing this to our attention, I can certainly understand why you are feeling frustrated.

For your site namerortho.com I have opened a ticket with the Leap team who are going to take a look at your site as soon as they can and work on a solution for you. Please bear with them the team have a large back log of tickets, they will work through them as efficiently as they can and should have a response back to you within the next couple of working days.

I can see that you have re-integrated your site with Ezoic, please can you keep your site integrated with Ezoic while the team work on a solution for you with the LCP issue.

With regards to the traffic concerns that you have it's difficult to tell in detail what is happening with this until we have the feedback from the Leap team.

When I have looked at this report https://analytics.ezoic.com/reports/seo/searchConsole for the keywords that we have from your Google search console we can see that your average position in the SERPs has increased positively by 0.46% With your average position moving from 4.0950 in the SERPS to 4.0761. Your sites bounce rate has dropped and the user experience metrics have had a positive increase.

When I have looked at your Big Data analytics reports I noticed that when you first joined Ezoic that there was a five day spike in traffic from Facebook which has dropped off dramatically (over 82%) since then. Please can you confirm if you were running an ad campaign with Facebook at that time or any special promotions?

many thanks

iammdhrk

Yes, I ran facebook ads 4-5 days. I do it regularly to promote my site.

Heather

iammdhrk Thank you for this i've put some time in my diary on Monday to have a detailed look at your traffic and the impact that the Facebook ads are having. I'll come back to you with an update then. many thanks

Heather

iammdhrk I have taken a look at your data and from what I can see the majority of the traffic drop is from the Facebook ads. In the time period that I have looked at there is an average of 47 visits a day that have dropped from your site that can't be attributed to the Facebook ads.

These visits are coming from Google, we have seen when we looked at the data above that the position within the SERPS has got better.

We can also see in the data that the bounce rate for this period with Google has increased and in the past we can see that the return visitors have been high. So it may be that the traffic that is coming to your site from Facebook ads when the ads are on come back to your site through Google and now that the ads have stopped that new readers aren't returning to your site which is impacting your Google traffic.

many thanks