[{"content":"1. Take your Hosts DNS records (https:\/\/support.ezoic.com\/kb\/article\/where-to-find-dns-records-zone-files-at-your-host) and locate the A, CNAME, MX and TXT records. \n(You do not edit\/change these, they are simply the master copy of the DNS used for reference when changing the Ezoic DNS)\n\n2.Then, access the Ezoic DNS (https:\/\/support.ezoic.com\/kb\/article\/how-to-update-add-dns-records-and-subdomains) and make sure there are exact copies of the Hosts A, CNAME, MX and TXT records showing with Ezoic DNS.\n -- If they don't exist, create new ones.\n -- If they already exist, but have incorrect values, update the existing records (hit the pencil icon next to the record).","title":"Update Ezoic DNS"},{"content":"It looks like the Leap technology isn't fully set up which is why your core web vitals are showing as low. This article can help with this: https:\/\/community.ezoic.com\/d\/3808-how-do-i-get-my-core-web-vitals-to-green\/12\n\nPlease can you work through steps 3 and 5 I have copy and pasted them below, when you have done this please let me know and I'll take a look at your revenue next. There is a lot we can do to help you there too!\n\n3) Work through these articles to set up your Ezoic cache correctly and alongside this set up your Ezoic CDN. Once you have both of these set up you no longer need to clear your cache Ezoic's technology will do that for you.\n\nhttps:\/\/support.ezoic.com\/kb\/article\/how-to-improve-my-cache-hit-rate\nhttps:\/\/support.ezoic.com\/kb\/article\/how-can-i-set-up-the-ezoic-wordpress-plugin-for-cdn-management\n\n5) Work through the 'Recommendations' removing or replacing as many of them as you feel comfortable to do. Where you see green writing underlined if you click on it an article will open up which will help you. If you currently use You Tube videos on your website we would recommend either removing them and using Flickify Videos of your own content or Humix Ezoic network videos. If you would like to keep the You Tube videos then we recommend using the You Tube lyte plugin as a way to put the videos on your site and help you to improve the LCP scores of your site: https:\/\/en-gb.wordpress.org\/plugins\/wp-youtube-lyte\/","title":"Leap - cache and recommendations"},{"content":"Start to use NicheIQ topics. Topics are evergreen keywords that are linked to your domain niche. It saves you hours of work doing keyword research. Alongside this these keywords are within reach for your site and are updated weekly so as your site grows so does the difficulty and traffic levels. We have a challenge going around NicheIQ topics in community here: https:\/\/community.ezoic.com\/d\/3008-nicheiq-topics-challenge","title":"Niche IQ topics"},{"content":"Glad we could help! Let us know if there\u2019s further assistance needed.","title":"Finish 1."},{"content":"No problem - always happy to help! ","title":"Finish 2. "},{"content":"Glad we could help! Do let us know if you've got any more questions. ","title":"Finish 3. "},{"content":"Great, enjoy the rest of your day :) ","title":"Finish 4. "},{"content":"Hope that helps! Reach out if you have any further questions.","title":"Finish 5. "},{"content":"Great to hear that is resolved now :)","title":"Finish 6. "},{"content":"You\u2019re very welcome! We\u2019re happy to help! :)","title":"Finish 7. "},{"content":"Sure, do let us know how you get on.","title":"Continue 1. "},{"content":"No problem - please let us know when there\u2019s an update.","title":"Continue 2. "},{"content":"Google provided us with XXXX as a reason for your site denial. \n\nFirst and foremost, we always suggest that publishers audit their site setup with the suggestions made from this guide: https:\/\/support.ezoic.com\/kb\/article\/my-account-or-domain-was-disapproved-by-google-mcm-how-do-i-fix-this\n\nImplementing those changes allows our staff to better evaluate what other changes might need to be made before the site is re-applied to AdManager.\nLet us know once that\u2019s completed, we can help further at that time. ","title":"Denied MCM"},{"content":"Have you had the opportunity to search for this topic at support.ezoic.com yet? \nThe reason we ask is because there are hundreds of staff-written guides that can quickly and efficiently help you to get started on troubleshooting, rather than waiting on an answer from our agents who will often point you to a guide first to make sure common solutions are being tried. \n\nFor example, if you search \" XXXXX \" at support.ezoic.com, this guide pops up to the top and should help you to find a solution: XXXXXXX","title":"Common Question"},{"content":"

DISREGARD<\/p>

This is a test canned response.
<\/p> ","title":"\"\"TEST\"\" Canned Response"},{"content":"

This ticket will now be marked as 'closed', so no need to reply to this message from your end.

<\/div>

<\/span><\/div>

Best wishes,

<\/div> <\/div> <\/div>","title":"\"Closed\" Ticket"},{"content":"

Hi there,<\/p>

In relation to your query, putting ads on a site is always going to result in a little more latency than not having them, due to the additional scripts loading. On top of that Ezoic differs from an ad network in that the Ezoic A.I is doing very advanced optimizations to cater your site to every single visitor individually. Despite that, these optimisations happen very quickly and usually don't result in an increase in site latency of more than 0.5 seconds.

However, we have also found from testing with thousands of sites that serving ads as quickly as possible was actually not effective from a user experience or revenue aspect. Instead, we've found that it's better to stagger the loading of a page to ensure that the user receives the content first (i.e. the aspect of the page they came to the site for) - this way, the visitor can begin interacting with the page immediately, whilst other elements of the page (i.e. ads, click\/like buttons) load in the background. This is what we call \"Lazy Loading\".

We recommend using Time To Interactive, as it's the truest reflection of user experience in relation to site speed. That's because this metric measures how long before the users can interact with content - the reason they came to the site - whilst the ads below the fold and other non-essential scripts load in the background. You can test time to interactive using Pagespeed Insights.\u00a0
<\/p>

Here are some other things\u00a0Ezoic does to optimise the speed and user experience:<\/p>

- Unlike ad networks and ad tech companies, Ezoic reserves a certain height for each placeholder prior to loading other elements on the page in order to improve CLS scores, which would be worse if we didn't do that. Only Ezoic is able to do that because everything is server side integration whereas most ad tech companies use javascript-based or client-side integration, which is much slower.
<\/p>

-We have a new combiner which further defers the loading of some ad scripts which improves core web vitals<\/p>

In summary, Ezoic optimises ad delivery for speed better than competitors and we have more projects in the pipeline to further improve this. Serving ads will always add some latency, but\u00a0you have to balance generating revenue with site speed and user experience.<\/p> ","title":"'Ad scripts slow down my site!'"},{"content":"

Hi there,<\/p>

Hope you're well!

Just to reassure you the issue doesn't look widespread as I'm able to load the site on this end and the site is currently passing global uptime tests as well -<\/p>

I've edited my host file to bypass Ezoic servers and point directly to the origin via the Ip we have on file for the root domain, and I'm able to do so, so we should be able to rule out a DNS mismatch between the original setup and the Ezoic setup. I've also checked out your SSL settings and they're correct so we should be able to rule out an SSL issue too.<\/p>

The 3rd reason that origin errors can occur when using a proxy is when your host blocks requests coming via Ezoic. It happens because they're looking at a header with Ezoic IPs rather than one with the original Ip of the user, and they misinterpret the request as bot traffic. Your host can resolve this easily on their end by implementing one of these solutions: https:\/\/support.ezoic.com\/kb\/article\/how-to-fix-origin-errors<\/a>. They'd need to then clear the site cache as well.<\/p>

Should your host go for whitelisting option,\u00a0I've attached Ezoic's Ips and the\u00a0smaller static Ip list in case the first list is too large. Do let us know if they choose the static Ip option as we'll also need to turn a setting on our end in that event too.<\/p>

I'm confident this should fix things for you, so I'll go ahead and mark this ticket as resolved, but don't worry, if you have further questions regarding this matter, simply reply to this message within the next 24 hours and it'll re-open the ticket by default.<\/p>

If you are in need of assistance on a new topic or issue, please feel free to open a new ticket after searching our Knowledge Base for answers: https:\/\/support.ezoic.com\/support\/home<\/a>
<\/p> ","title":"1 touch for site intermittent errors (delete as appropriate to specific situation)"},{"content":"

One thing I did want to let you know is that ad rates fluctuate throughout the year and this can affect publisher EPMV across the board - you can see the ad rates here and compare this pattern with your EPMV: https:\/\/adrevenueindex.ezoic.com\/<\/a>.<\/p>

- We tend to use EPMV as our revenue metric because it takes into account earnings per session and removes traffic fluctuation from the equation so you get a better idea of how things are trending. More on that here: What Is EPMV?<\/a><\/p>

- The other thing it's important to mention is that I can see your site has been live with ad tester for just over a month. As with all scientific testing, we need enough data to be able to make statistically relevant decisions. How quickly a site sees results totally depends on the volume of traffic the site receives, the percentage of traffic you're sending to Ezoic's optimized layouts, and so on. We typically say that a normal pattern of optimization for a site in the Ezoic system is 12 weeks - improvements are produced as the system tests new layouts and gets smarter about what your users like best. What may work wonderfully on one site, may not work for your users, so we need this window to test and find out. Feel free to check out this article<\/a> for more information on a typical Ezoic timeline.<\/p>

Here are some tips:<\/p>

Ezoic Best Practices For Higher EPMV (Earnings)<\/a><\/p> ","title":"'Low earnings\/ EPMV' - site just gone live"},{"title":"Ownership Verification","content":"We'll need ownership verification in order to release the domain for new signup. \n\nPlease create a new page on your site, something like *.com\/ezoicverify, with the following phrase clearly visible: \nEzoic Ownership Verification #XXXXXXXXX\n\nThen send us the URL to visit, you can delete the page once we've seen it, and we'll then be able to release the domain . "}]