Is Flickify Down?

jimlaurence11

Hi Team,

Haven't been able to create a video for 24 hours and haven't heard back from the support email.

Have tried 3 different browsers and incognito but it never gets past the initial generation stage (error occurs after url import).

Cheers
James

Lilla

jimlaurence11 Hey there, hope you're well. 🙂

Just to check (I realise it's not the important point you've raised), what do you mean by the "Support email"? As far as I'm aware (and I hopefully would be aware), there isn't a working email address to get in contact with the Support team. The best way for publishers in our Access Now programme to get Support is via this site (community.ezoic.com).

I'm not aware of any issues with Flickify and I have been able to get a video generated on my test site, so I don't think there's an issue. Could you try clearing your browser's cache and cookies and seeing if this works? It sounds like you're trying to generate it from an article, are you able to test a different article to see if the problem is article-specific?

I've also noticed that on the site you've raised this thread for, that you've already generated 5 Flickify videos this month. There is currently a 5 video per month limit for non-Premium publishers (100 a month for Premium publishers), which may explain the issue you're seeing.

-Lilla

jimlaurence11

Hello,

I use the paid version to get more videos. It's just support@flickify.com.

I've attached a video (and a picture if video upload doesnt work) of what happens. It happens on all browsers after all clearing and normal trouble shooting steps are taken.

To use the paid version i login on a different tab but with the same email I have associated with ezoic. It worked fine for a week and after speaking with Adam at Flickify there was no reason to believe it wouldnt stop working.

When I access flickify from inside ezoic (where I am limited to 5 videos) - it is still the same problem.

Like I said ive tried 3 browsers, private not private , cleared cache etc. They can all pull data but can't create the final step.

Cheers
James

Monica

jimlaurence11 Hi, I've reached out to the Flickify team to check this over for you, and I'll update you once I hear back 🙂

jimlaurence11

Thank you. I'm in contact with them too so it should be resolved soon.