Ad Display Issues After Changing DNS from Cloudflare to Hostinger

Foyez71

I have checked all the things above you mentioned, and everything is fine but till now not showing the ads. Is there any way to figure out the issues?

JeanPierre

Foyez71 Using our nameservers simply routes the site through us. The site is still hosted by the hosting that you purchased, which can sometimes be a bit confusing. When connected via nameservers, you site goes from the registrar, through us, then to your host, where your site is handled and run.

Foyez71

JeanPierre It's really pathetic not to get solutions! Do you suggest switching the site to nameservers?

JeanPierre

Foyez71 Looks like your DNS have been deleted. This will prevent the connection of Ezoic to the site, which also prevents ads from showing. You'll want to make sure that your DNS records in Ezoic match that of your host. This includes all TXT, CNAME, A, and MX records.

Foyez71

JeanPierre Yeah thank you, that could be a reason!

Where do I get the DNS records and How to add them?

Lindsey_

Foyez71 - Hi there - Lindsey here from Support. I hope you're well notwithstanding this issue!

You should be able to find your root DNS records with your host. From there, all you need to do is follow these guidelines below to ensure that we have all of the correct records for you:

Take your Hosts DNS records (https://support.ezoic.com/kb/article/where-to-find-dns-records-zone-files-at-your-host) and locate the A, CNAME, MX and TXT records. (You do not edit/change these, they are simply the master copy of the DNS used for reference when changing the Ezoic DNS) 2.Then, access the Ezoic DNS (https://support.ezoic.com/kb/article/how-to-update-add-dns-records-and-subdomains) and make sure there are exact copies of the Hosts' A, CNAME, MX and TXT records showing with Ezoic DNS. -- If they don't exist, create new ones. -- If they already exist, but have incorrect values, update the existing records (hit the pencil icon next to the record).

If you have any trouble doing so are not sure what to do, let us know and we can open a direct message with you to safely send your DNS to us to input and check for you.

Please do NOT post your DNS within this thread for the privacy of your site details

Foyez71

Lindsey_ Hi there, I am really struggling to fix the issue. It would be great if you could open a direct message thread to solve it perfectly!

JeanPierre

Foyez71 I've messaged you directly via the chat feature. You'll be able to locate this at the bottom right corner of your screen.

Foyez71

JeanPierre Hi there, you have created a direct message thread but no one replies there. I really seeking the help!

Tucker_P_Ezoic

If you want the fastest assistance, it comes from working with our staff right here in the community threads, rather than through direct messages.

We sent you the instruction on how to update the Ezoic DNS records. You mentioned you were struggling, but didn't necessarily provide us with what specifically you were struggling with or why you were unable to complete those steps on your own. If you're able to provide specifics and context, we can help you further.

Foyez71

Tucker_P_Ezoic As it has mentioned Please do NOT post your DNS within this thread for the privacy of your site details That's why I cannot post here. One of your colleagues has already opened a chat thread where I am posting things, but there's a very slow response!

Monica

Foyez71 Hi there, happy to clarify! We need to know a bit more about which steps you're struggling with or any errors you encountered attempting this so we can guide you further on editing these. Please describe the issues you're having updating your DNS records (without sharing the actual records in the thread). Thanks!