Polegytravels Just stepping in here. When I add ?nocache to the end of your URL, I'm getting ads serving and it's showing as the site is integrated. Checking with our team to confirm, but can you also clear any caching that that you have running on the site?

    Polegytravels Confirmed your caching with CloudFlare is causing issues with integration and ad serving. Can you turn that off? Alternatively if you want to use cloud integration you can do that!

      Jan, I don't have a caching with Cloudflare and if i don't have it i can't turn it off , can you please stop repeating the same thing your colleagues were repeating in April? it will save us both time , please escalate this issue right away and stop wasting both of our times.

        No-one is attempting to waste any time - it's not in our best interest to do that in any way. We understand you might be feeling frustrated, but it's in everyone's best interest to come into this with an open mind and a willingness to troubleshoot properly, regardless of how this played out 6 months ago.

        We can assure you we're troubleshooting this according to best practices, and we did escalate this to engineering to have a further look before Jan responded.

        The engineering investigation is finding Cloudflare caching enabled somewhere that's causing the troubles with the plugin integration method. If you yourself don't have a Cloudflare account, it's more likely that the Host of the site is enabling some sort of caching from Cloudflare. Have you spoken to your host about any caching setup you might have enabled for the site?

          The site headers reference Cloudflare caching. You can also verify this yourself another way.
          There are currently 2 IP addresses for your A records. The one for your root domain resolves directly to this Cloudflare page when you enter it in the URL bar. You'll want to check with your host.

            fair enough, I'm ending this story once and for all, I no longer need your services and i will move it to another platform that won't bother me with caching and ads.txt manager, i don't need to check with Godaddy for this issue that only appears with you guys every couple of months.

            This is a msg from your Team before you moved into posts

              Polegytravels We're more than happy to continue troubleshooting with you, however we understand if you would rather move away from the platform. It looks like that message from Lilla was from over 5 months ago. A lot can change in that time, such as your IP address. The issue with your site was the fact it was pointing to two different IP addresses, this caused the site to go down. The only way to find out the correct IP address is by asking your host. GoDaddy is not the most compatible host with Ezoic and we advise integrating via the Wordpress plugin in most cases. GoDaddy are not able to whitelist our IPs which can cause intermittent origin errors.

              If you decide you want to return to Ezoic, recommend checking the DNS records in your Ezoic DNS settings match up 100% with the DNS records at your host, before reintegrating via the Wordpress plugin: https://support.ezoic.com/kb/article/how-do-i-connect-with-ezoic-via-the-wordpress-plugin

              All the best for now 🙂

                Exactly the msg from Lila was over 5 months ago and there was another 4 to 5 months before a similar situations happened, I honestly dunno why this keeps on happening, seems you guys keep on ignoring the fact that nothing has changed from either Godaddy and myself, The blame game is always easier than fixing the problem.

                Godaddy and I have not changed a single thing for some time and i was receiving the same responses from your team , caching problems , IP address problem , I didn't check my DNS and it's not working correctly with Ezoic, i have to change to could so it will work better, all this never change, you guys repeat the same thing over and over and not fixing anything.
                Yes i grow tired of your tech support and I'm clear about it, I have even no idea why do you work in Tech support if you're not willing to tech support and keep on replying with template msgs.

                Attached 2 screenshorts one from a different msg from a different agent Alissa and the 2nd one from my plugin settings which says i'm integrated , to surprise even there's some ads still showing as your colleague said and it generates some income but your Ezoic dashboard since you introduced the new system and Leap shows I'm not integrated.

                You can't even see that each one of you comes with a different answer to the same one problem?
                I'm 100% the issue is from your side.

                  Polegytravels I contacted the tech team and will update you as and when they get back to us.

                    Polegytravels The tech team got back and said that Cloudflare is blocking our integration checks. Do you have any Cloudflare account connected to the domain at all?

                      Ethan Hey Ethan, I do not have any Cloudflare connected at all with my website in fact the reason i don't have a cloudflare is cause they had a huge issue a while ago and all the websites connected to them were down, so No i do not have any.

                      Your Tech team faced the same issue before with mysite and they managed to fix it in less than 24h so yeah.

                        4 days later

                        So the Tech team still trying to figure out where's the problem and solve it for nearly 5 days? at some point of my life i worked in both customer service and tech support and I assure you that what you guys are providing is the lowest level of support in all levels and ways.

                        I'm certain that some of you may not even like your job and that's why your service level is in that way/form but I'm sure i will provide my feedback of how low is the service level.

                          Polegytravels Sorry you feel that way, but we have relayed this with our tech team on several occasions and all they were able to identify was that our integration check was being blocked. You also mentioned you didn't want to contact GoDaddy to see if they were blocking our hosting check, which does make it difficult for us to offer further advice. You could otherwise test by toggling off your plugins one by one to see if there is a plugin that's now blocking our integration. I understand you mentioned that you haven't changed your plugin setup, but ultimately incompatibilities can occur unpredictably.

                          Also, do bear in mind although we're having difficulties tracking integration right now your domain is still earning and showing Ezoic ads.

                            You are posting too frequently - please wait before posting again