jacksutherl
For testing purposes, could you turn that off and see if it reverts back?
If so, will be great to bring this back to the team to get that fixed/looked into.
Thank you for providing some insight and being patient here, we appreciate it and will make this more straightforward for all
Charlie yes it seems to be the case. I turned everything off, and back on with floating video enabled and "Enable Alternative Player Locations" disabled, and I did see the floating video. Then I enabled "Enable Alternative Player Locations" and now the floating video is gone.
jacksutherl
The setting holding back this from working was Humix Ads 'off' which we just turned on now, so the floating video is back on there for you. We are going to remove this setting as it would most likely cause issues for others as well.
https://pubdash.ezoic.com/humix/monetization/ads-config
Thanks for remaining patient on this one again!
Charlie I'm a little confused now... Is the floating video Humix, or the Universal Player? I thought we were only updating the Universal Player.
This is the universal player, but the humix ad setting was preventing the UP from floating - a bug being fixed now. We understand and agree this is a bit confusing, but our video team is working on making this easier and more straight forward. It seems the humix ad setting was blocking the universal player from floating; we agree this does not make much sense but we are fixing and simplifying now
Charlie oddly, I now see the floating video in the bottom left corner, but there's also a smaller different video popping up in the bottom right. What is this?
jacksutherl I'm only seeing the video floating on the left when viewing the site in incognito. When I first visited the site in a normal browser I did intermittently see the video floating on the right side as well. Have you cleared out any caching plugins / technology you are using on the site? Can you try viewing the site in incognito and see if you see the single floating video on the left?
Imogen Not really. I've been doing a lot of debugging with all this lately, and am out of time. If you can just tell me what other videos have the potential to float in the bottom right corner, and I'll look into its settings. There can't be many floating video options, right?
jacksutherl Some more settings to clarify and can help explain why you are seeing video in right, then in left. https://pubdash.ezoic.com/humix/site/video-player you'll see you have Floating Video Player position set to left for all devices.
With universal video player, it starts with a floating ad in the right, and once you scroll into view of the video player it swaps it out for the instream video player (this is what is driving your revenue increases). If you were to move the floating video player position to 'right' it would make it so everything is in the right corner. This would be my recommendation.
© 2021 Ezoic Inc.
